What are the responsibilities and job description for the Patient Service Rep (Exit Coordinator) - Santa Clarita position at University of California?
Job Title: Patient Service Rep (Exit Coordinator) - Santa Clarita
UC Job Title: BLANK AST 3
Job Number: req32351
Work Hours: Monday-Friday, 8:30am-5:30pm
Job Type: career
Duration: Indefinite
Work Location: Santa Clarita
Salary Range: 26.99 - 38.66
Job Duties:
In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to:
* Acting as a liaison for the patients and physicians in the practice
* Assisting patients in accessing service within the health system
* Facilitating communication with referring physicians
* Referring patients to appropriate resources
* Providing follow-up through telephone and EPIC/Care Connect
* Offer in exam room support - checking out patients, processing referrals and other patient centered services
as assigned.
* Review discharge plan with patient/caregiver; schedule follow-up appointments with specialists and
primary care and remove barriers to care
* Serve as backup to front desk in all capacity
* Provide additional backup administrative support as assigned
Salary range: $26.99-$38.66/Hourly
Job Qualifications:
Required:
* Skill in setting priorities which accurately reflect the relative importance of job responsibilities
* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
* Ability to creatively integrate competing demands into a productive working environment
* Skill in verbal communications to clearly convey complex problems in both formal and informal situations
* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
* Work experience in front office reception in an allied healthcare setting
* Knowledge of specific specialty practice and workflows
* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
* Familiarity and knowledge of authorization process & managed care programs
* Working knowledge of Microsoft Office, EPIC, EHR/EDR and other computer programs
* Working knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations and eligibility requirements and regulations
* Ability to perform responsibilities with frequent interruptions and/or distractions.
* Writing skills to thoroughly document in patient chart within EHR system
* Skill in organizing and prioritizing assignments and minimizing duplication of effort.
Bargaining Unit: CX
Layoff Referral Deadline:
Posted Date: 2/13/2023
Posting Category: Clerical/Administrative