Patron Services Coordinator

Works together with and supports the Event Staff Coordinator, to establish front-of-house and hospitality services staffing requirements and schedules for UFPA events. Communicates schedules to event staff, volunteers, and their supervisors. May fill in for the Event Staff Coordinator as necessary.

Tracks hours worked by scheduled event staff, and assists with reporting, for event expense reports. Assists the Event Staff Coordinator with updating and maintaining event staff and volunteer records for scheduling purposes.

Intentionally cultivates a welcoming and inclusive environment for staff and volunteers. Ensures accessible, fair, and equitable treatment for everyone in our diverse and valued team.

Oversees and coordinates reception office for UFPA including, but not limited to: Opening the building/lobby each morning; mail both incoming and outgoing; deliveries; answering telephones and screening/prioritizing calls; Lost & Found logging/tracking; parking permits; logging checks; tracking event attendance figures; greeting visitors; closing building/lobby.

Prepares front-of-house and hospitality services areas for events directly and through supervision of OPS employees as assigned, including preparing event related materials, signs, forms, preparing and distributing ticket scanners and communication devices, checking the call out line, timeclock assistance for volunteers, etc.

Responsible for the welcoming and inclusive recruitment, hiring, training and management of a diverse group of front-of-house hourly employees and volunteers. Maintains and updates onboarding materials as needed.

Intentionally and actively cultivates a welcoming, inclusive, positive Center, for diverse, valued patrons and participants, in all events at the Phillips Center for the Performing Arts, University Memorial Auditorium, Baughman Center, and other UFPA sites. With other UFPA team members, ensures the accessibility of UFPA places and programs.

Responds to routine inquiries in keeping with the needs of those requesting assistance.

Management/leadership experience, including for performing arts events, and/or event management and planning. Proficiency with computers and basic software applications such as Windows and the Microsoft Office Suite, particularly Outlook, Word, and Excel. Inclusive, positive communication and interpersonal skills (verbal and written), including comfort with public speaking, presentations, and leading meetings and group training. Ability to identify and resolve problems efficiently and effectively. Ability to thrive in a fast-paced environment, and to handle an array of concurrent projects or tasks, shifting attention as needed. Customer service experience and familiarity with event services and venue management, informed by a commitment to inclusive, welcoming engagement and support. Ability to work collegially, supportively, and collaboratively as a member of a diverse team. Capacity to understand, interpret, and apply UF and UFPA rules, regulations, policies, and procedures.