Receptionist

General Summary:

Examples of Duties:

• Serve as the first point of contact for the Office of Undergraduate Admissions; greet, provide general assistance to and guide students and visitors to the appropriate service providers; receive, sort and distribute mail to appropriate
• individual within assigned unit; prepare routine written correspondence and complete standard administrative forms;
• Respond to and provide routine information to both walk-in customers, as well as internal and external phone and e mail inquiries in the general admission mailbox, and when necessary, field inquires and/or forward calls and visitors to appropriate staff person and/or department;
• Manage the admissions' queuing system and voicemail system; retrieve,respond to and/or forward inquiries left on office voicemail system; record greetings on the voicemail messaging system; respond to all departmental e-mails and voicemail messages in a timely manner;
• Maintain the organizational appearance and inventory of materials of the reception and waiting area inside of the Office of Undergraduate Admissions, as well as the literature rack in the lobby; stock reference and promotional materials, to support efficient operations in compliance with established departmental standards;
• Organize and schedule appointments with admission counselors for prospective students; make phone calls relating to appointments, including confirmation, rescheduling and cancellations; mail confirmation cards for scheduled appointments;
• Receive materials submitted by students and distribute to the appropriate staff person and/or area;
• Compile data for use in monthly report on visitors of the Office of Undergraduate Admissions for use in reporting department activities;
• Manage the usage of the admissions conference room;
• May provide coverage for offices within the Division of Enrollment Management due to vacations and absences, as needed;
• Perform other duties as assigned.

Qualifications:

Incumbents must have at least two years of full-time, or equivalent part time, experience in office management, office administration, business administration or business management is required.

Preferred Qualifications:

• Experience in a business office environment is preferred.
• Knowledge of and experience with PeopleSoft is preferred.

Knowledge, Skills and Abilities:

• Knowledge of various software applications, including Microsoft Office;
• Knowledge of standard office practices and procedures;
• Familiarity with word processing and spreadsheets;
• Ability to deal effectively with a wide range of constituencies, including students, peers and faculty;
• Ability to maintain confidential matters and respond to written, telephone and direct walk-in inquiries;
• Ability to initiative and follow through on projects and special assignments;
• Ability to adjust to changing office priorities;
• Strong communication, interpersonal and organizational skills;
• Strong commitment to customer service.

Application Instructions:

Please apply online with your resume, cover letter and list of three professional work references.

Review of candidates will begin following the application closing date.

Grade: 15

Hourly Rate: $23.20

This is a non-exempt union position.

All official salary offers must be approved by Human Resources.