Computer Consultant I

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD – REQUIRED APPLICATION COMPONENTS: RESUME, COVER LETTER, AND AT LEAST TWO (2) PROFESSIONAL REFERENCES

UNM IT’s Academic Technologies division is seeking responsible, self-motivated students that demonstrate leadership, aptitude, initiative, and assertiveness to provide assistance and training on a wide variety of software to students, faculty, and staff in the Computer Lab environments, which requires experience with Windows and macOS, and a passing familiarity iOS and Android platforms. Candidates will demonstrate excellent customer service skills and an interest in teaching, communicating, and furthering understanding of University users as it relates to the services we provide. Applicants would be expected to design and present training's to students, faculty, and staff and be available to provide training on a walk-in basis.

Applicants would provide a general understanding of the usage and application of the Adobe Creative Cloud Suite, with the ability to train faculty one-on-one, or in a group. Must demonstrate the ability to work independently, to organize time efficiently, and to communicate professionally with faculty, staff, and students. Applicants should be able to take initiative to solve many of the computing problems that occur on a daily basis. Applicants may also be asked to participate in additional projects, which may include website maintenance and content creation, print client maintenance, or deployment of new computer environments, depending on skill set.
May be expected to perform administrative tasks, such as surplus forms, inventory tracking, cleaning of computer labs and classrooms, ordering of consumables, and tracking of visitor log ins.

Duties will include supervision in support of both the Windows and Macintosh platforms in the labs and computer classrooms. Responsible for maintaining labs as production environments. Troubleshooting software and hardware issues, overseeing imaging, and triaging issues in our ticket tracking system, Help.UNM (Cherwell). Proficient in basic clerical skills and willing to use work time to learn and expand one’s knowledge.

Recruits, trains, and interviews prospective computer consultants and organizes the staffing and scheduling for the labs and computer classrooms.
Provides setup and technical support for the lectern PCs, computer classrooms, and training center usage. Design and present to students instructional modules pertaining to a variety of Lab software.

Responsible for ongoing training for support staff development along with helping coordinate various special projects in the labs and computer classrooms. May be required to perform other administrative tasks. Must demonstrate the ability to work independently, to organize time efficiently, and to communicate professionally with faculty, staff, and students. Takes initiative to solve many of the computing problems that occur on a daily basis in the labs, training centers, lecterns, and computer classrooms. Works with IT Publications/Lab Documentation in updating clients that are accessible online & hardcopy reference information. Develops and publishes online surveys. Responsible for posting appropriate lab signage related to the labs' functionality. Orders and distributes lab supplies. Supervises computer consultants and may be expected to issue disciplinary actions. Responsible for lab security - requesting keys and keypad codes. Responsible for running routine IT repairs on campus.

Minimum qualifications not found for this position (0041)

Equivalencies not found for this position

Minimum Qualifications

1. Previous customer service experience.
2. Troubleshooting experience with hardware, software, and projectors, and general proficiency in the following software/services: Adobe Creative Cloud and Adobe
Products, Firefox, Google Chrome, and Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), and survey software.
3. Familiarity with Active Directory, TechFinder, and PHP-based web content.
4. Ability to design and present instructional modules to students and staff.

Preferred Qualifications

1. Previous experience as a Scon or Learning Environments Student Tech.
2. Ability to resolve disputes.
3. Ability to evaluate and recommend improvements associated with all aspects of the lab
environment.
4. Ability to work with faculty and teaching assistants.
5. Ability to troubleshoot software and hardware issues and coordinate with
 intradepartmental IT specialists to resolve issues and projects.
6. Ability to organize and maintain employee scheduling.
7. Prior experience in a similar capacity at another department or institution.
8. Experience with knowledge engineering and FastInfo, TechFinder, Active
Directory, Operating System imaging in Windows using SCCM and in Macintosh
using Jamf, and ability to use IT problem reporting system Help.UNM.
9. Provide Portfolio of Work (if available).
10. Public speaking experience.

The UNM 5