System Support Analyst 2

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attached the required documents in order to be considered for employment. Department Medicaid Project Management Operations Job Summary Job Description • Leads the detection and documentation software failures, anomalies, and issues to identify and correct defects. • Tracks identified issues and verifies resolution. • Leads work to resolve provider portal authorization tasks. • Submits Ivanti incident/Service Request tickets for issues discovered. • Tracks identified issues through the ticketing process and verifies resolution. • Logs JIRA items to be reviewed, researched and monitored. • Monitors for post-implementation issues. • Assists leadership with identifying needs for unit training. Organizes and develops training content and may conduct training for the unit. • Ensures that service disruptions are reported immediately. • Leads unit and project related meetings as needed. • Conducts research relating to the development of the modernization systems. • Reports project risks and issues to supervisor in a timely manner. • Completes project status reports, as assigned. • Communicates relevant information to project team as needed; coordinates document distribution to all team members. • Prepares, interprets, and clarifies eligibility policies and procedures. • Performs other duties as assigned to ensure the smooth operation of the project. • Handle system errors generated by LaMEDS. • Assists with post production monitoring reports. Required Qualifications: • Bachelor's degree or six years of professional experience in lieu of degree. • Minimum one year of professional experience working in an office environment. • Excellent analytical skills; effective organizational and time management skills. • Great attention to detail and follow up. • Excellent verbal and written communications skills. • Ability to set, follow, and meet deadlines. Desired Qualifications: • Advanced degree. • Two years of professional experience in healthcare field, Medicaid eligibility, or Medicaid program support. • Two years of professional experience in the support of the LaMEDS implementation. • Two years of professional experience in a help desk environment troubleshooting technical and non-technical issues. • Two years of experience presenting information to technical and non-technical audiences. Required Attachment(s) Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references. Applications that do not include the required uploaded documents may not be considered Posting Close Date This position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.