What are the responsibilities and job description for the Cross Funct IT Support Coord position at University of North Texas?
Department
UNT-DSI-Administrative IT Services-150100
Job Location
Denton
Full Time/Part Time
Full-Time
Retirement Eligibility
TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.
Salary Information
$53,827.20
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
Works as a flexible member of the AITS Support team and to maintain and troubleshoot Help Desk support issues. The employee will provide first & second level technical support, will assist in the upgrade, installation, and maintenance of servers, equipment and software, and will utilize the call tracking system to document all work preformed. This position will work closely with the AITS team to ensure servers and work stations are properly prepared. The employee will provide technical support for all PC’s, Laptops and Mobile devices and all end user support in the AITS Support area.
Additional Posting Details
Minimum Qualifications
Bachelor’s Degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
- Prior experience with specific systems, equipment and software may be specified as needed by department.
- Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
- Ability to operate computer keyboards and to install computer hardware.
- Ability to assimilate, retain and utilize technical and applications-oriented information.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications: Experience with JAMF for management of MacOS and software deployments. Experience with Azure/AD InTune and SCCM for management and deployment for Windows OS and software. Experience with PowerShell queries. Experience with Mac OS scripting. Experience with Dell Management Tools. Experience managing Windows servers. Experience with Zabbix reporting and maintenance.
Required License / Registration / Certification
Work Schedule
Monday through Friday 8-5 with on call
Driving University Vehicle
Yes
Security Sensitive
This is a security sensitive position
EEO Statement
The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title
Cross Funct IT Support Coord
Physical Requirements
Carrying, Crawling, Driving, Kneeling, Pulling , Pushing, Sitting, Squatting, Stooping, Bending, Standing, Walking, Ability to communicate, Cleaning, Climbing, Lifting up to 50 pounds, Reaching, Twisting, Writing, Grasp, Talk or Hear
Job Duties
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Windows and Mac workstation deployment, including deployment and patching applications and installations.
o
Review and remediation of security vulnerabilities using enterprise provided tools.
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General Support for desktops/laptops (Windows/Macs), mobile devices, peripherals, upgrades, updates, accounts, user troubleshooting, software troubleshooting, and other IT related support functions.
o
Scripting and Automation Support (Windows and Mac)
o
Knowledge-base maintenance and housekeeping.
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Assist with Infrastructure Change Management, including server updates, patching and maintenance.
o
Team Mentoring in situations where the position is acting in a lead capacity.
o
Backup Cross Functional Support Manager on duties including Windows/Mac package building, server/services maintenance and end user support.
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Perform special projects and other duties and tasks as assigned by the Cross Functional IT Support Manager and Director, IT Support and AITS AVP
o
Project management duties like relocations of new construction, departments, renovation construction, and deployment of new technology.
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Is a contributing member of the AITS department and implements AITS’ computing support initiatives within the division/departments/groups supported by this CFITC.
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Provide consistent and professional customer service.
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Document work in a consistent and professional manner in the enterprise service ticketing tool.
Posting Detail Information
Posting Number
S7675P
Position End Date (if temporary)
Special Instructions to Applicants
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