What are the responsibilities and job description for the Clinic Manager position at University of the Pacific?
Primary Purpose:
Under the general supervision of the Chairperson, Pediatric Dentistry, supports and contributes to the Pediatric Dentistry mission by managing the daily clinic activities, supervising the Pediatric Clinic staff, and supporting students' educational experiences.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions:
Provide appropriate information regarding clinic policies and procedures to staff, faculty, students, and patients. Participate in daily clinic huddles and departmental meetings.
Identify and implement changes in clinic policy and procedures after review with and approval of the Chairperson, Pediatric Dentistry.
Participate and support the development of long-term strategies to meet changing needs of the dental school. Provide coaching and mentoring for change, and transitions within the Pediatric Clinic and dental school.
Ensure clinic standard operating procedures, protocols and general school business procedures and policies are observed; identify/implement updates as needed.
Resolve patient/parent dissatisfaction or concerns. Provide mentoring for student and staff concerns or issues, as needed.
Provide daily oversight of patient accounts receivable activities to ensure implementation of clinic and school of dentistry policies and procedures; monitor clinical finances.
Provide daily oversight of clinic patient financial hardship fund (GKID) approval to ensure funds are used to support patient care and patient care activities.
Interview and determine applicant selection for staff and temporary help positions; follow policy and procedures for dismissal of staff. Provide coverage for support staff, as needed
Coach, lead and mentor staff; manage work performance to include training, work distribution, performance appraisals, adherence to clinic policies and procedures, work schedule and commendation or disciplinary procedures; conduct quarterly staff meetings.
Coordinate extra-clinical activities to include operating room/sedation cases, patient referrals and outreach programs. Manage set up and scheduling of operating room cases and all other off site patient treatment.
Maintain consistent and open communication with county agencies, school programs, hospitals, and other similar agencies.
Prepare reports according to established guidelines for the Chairperson, Pediatric Dentistry, regarding staff, students, and production.
Maintain current records of full and part-time faculty credentials as they pertain to hospital and other off-site treatment location privileges manage faculty clinic scheduling and correspondence relative to same.
Provide orientation and evaluate students on clinic policy and procedures; in the absence of faculty, supervise students in nonclinical activities.
Review DAU evaluation of student performance and prepare grades for submission. Provide continuing support and development of the DAU program to include educational materials, evaluation forms, and DAU objectives.
Support the objective of professionalism, understanding, compassion and patience, even in the most difficult situations.
Help with the initiation of the new pediatric faculty practice and residency program, help interview, and train as needed.
Perform all other duties as assigned by the Chairperson, Pediatric Dentistry.
Minimum Qualifications:Knowledge of:
Dental practice management.
Electronic dental billing systems.
Accounts receivable and collection procedures.
Dental terminology/treatment and insurance procedures.
Microsoft Word and Excel, e-mail, and database systems.
Experience:
Minimum three years office management experience and/or three years of supervisory experience in a dental or medical office. Education:
High school diploma or equivalent. Working Conditions:
Position is full-time, eight hours per day, five days per week.
Occupational exposure to blood borne pathogens may reasonably be anticipated. Personal protective equipment.
Preferred Qualifications:Experience:
Prior experience working within a pediatric clinic environment or practice, highly desirable.
Ability to:
Communicate effectively with patients, staff, students, and faculty.
Exercise autonomous judgment and discretion with sensitive/confidential information.
Provide direction, training, and supervision. Promote a team-oriented atmosphere, function as a team member with co-workers.
Develop, review, organize, and implement appropriate programs. Education:
Bachelors degree preferred. Distinguishing Characteristics:
Bilingual skills (Cantonese, Mandarin, Spanish) helpful. Other:
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse, and phone.
Requires sitting majority of the working day; occasional standing, bending and walking.
Occasional lifting of up to 15 lbs. should be anticipated.
Occasional assistance with patient stabilization.
Hiring Range: $78,060 - $107,333 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidates qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/24626
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
jeid-851fc471d5956a49878c3c70874fd01c
Under the general supervision of the Chairperson, Pediatric Dentistry, supports and contributes to the Pediatric Dentistry mission by managing the daily clinic activities, supervising the Pediatric Clinic staff, and supporting students' educational experiences.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions:
Provide appropriate information regarding clinic policies and procedures to staff, faculty, students, and patients. Participate in daily clinic huddles and departmental meetings.
Identify and implement changes in clinic policy and procedures after review with and approval of the Chairperson, Pediatric Dentistry.
Participate and support the development of long-term strategies to meet changing needs of the dental school. Provide coaching and mentoring for change, and transitions within the Pediatric Clinic and dental school.
Ensure clinic standard operating procedures, protocols and general school business procedures and policies are observed; identify/implement updates as needed.
Resolve patient/parent dissatisfaction or concerns. Provide mentoring for student and staff concerns or issues, as needed.
Provide daily oversight of patient accounts receivable activities to ensure implementation of clinic and school of dentistry policies and procedures; monitor clinical finances.
Provide daily oversight of clinic patient financial hardship fund (GKID) approval to ensure funds are used to support patient care and patient care activities.
Interview and determine applicant selection for staff and temporary help positions; follow policy and procedures for dismissal of staff. Provide coverage for support staff, as needed
Coach, lead and mentor staff; manage work performance to include training, work distribution, performance appraisals, adherence to clinic policies and procedures, work schedule and commendation or disciplinary procedures; conduct quarterly staff meetings.
Coordinate extra-clinical activities to include operating room/sedation cases, patient referrals and outreach programs. Manage set up and scheduling of operating room cases and all other off site patient treatment.
Maintain consistent and open communication with county agencies, school programs, hospitals, and other similar agencies.
Prepare reports according to established guidelines for the Chairperson, Pediatric Dentistry, regarding staff, students, and production.
Maintain current records of full and part-time faculty credentials as they pertain to hospital and other off-site treatment location privileges manage faculty clinic scheduling and correspondence relative to same.
Provide orientation and evaluate students on clinic policy and procedures; in the absence of faculty, supervise students in nonclinical activities.
Review DAU evaluation of student performance and prepare grades for submission. Provide continuing support and development of the DAU program to include educational materials, evaluation forms, and DAU objectives.
Support the objective of professionalism, understanding, compassion and patience, even in the most difficult situations.
Help with the initiation of the new pediatric faculty practice and residency program, help interview, and train as needed.
Perform all other duties as assigned by the Chairperson, Pediatric Dentistry.
Minimum Qualifications:Knowledge of:
Dental practice management.
Electronic dental billing systems.
Accounts receivable and collection procedures.
Dental terminology/treatment and insurance procedures.
Microsoft Word and Excel, e-mail, and database systems.
Experience:
Minimum three years office management experience and/or three years of supervisory experience in a dental or medical office. Education:
High school diploma or equivalent. Working Conditions:
Position is full-time, eight hours per day, five days per week.
Occupational exposure to blood borne pathogens may reasonably be anticipated. Personal protective equipment.
Preferred Qualifications:Experience:
Prior experience working within a pediatric clinic environment or practice, highly desirable.
Ability to:
Communicate effectively with patients, staff, students, and faculty.
Exercise autonomous judgment and discretion with sensitive/confidential information.
Provide direction, training, and supervision. Promote a team-oriented atmosphere, function as a team member with co-workers.
Develop, review, organize, and implement appropriate programs. Education:
Bachelors degree preferred. Distinguishing Characteristics:
Bilingual skills (Cantonese, Mandarin, Spanish) helpful. Other:
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse, and phone.
Requires sitting majority of the working day; occasional standing, bending and walking.
Occasional lifting of up to 15 lbs. should be anticipated.
Occasional assistance with patient stabilization.
Hiring Range: $78,060 - $107,333 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidates qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/24626
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
jeid-851fc471d5956a49878c3c70874fd01c
Salary : $78,060 - $107,333
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