What are the responsibilities and job description for the Scheduler position at University of the Pacific?
Primary Purpose:
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Under the immediate supervision of the Group Practice Manager, performs a variety of duties related to patient appointment scheduling and checkout, patient intake and registration.
Essential Functions:
Coordinate patient checkout for all patients; work with the student and patient to view planned appointments and schedule next appointment(s) according to student and patient availability.
Collaborate with Group Practice Coordinator to effectively process and follow up on all planned and pending appointments in the Group Practice queue, ensuring that all appointments are followed up on and booked in a timely manner.
Update status of patient appointment upon checkout so the chair becomes available to other students.
Cancel/reschedule patient appointments as needed with patient or working with student to cancel/reschedule.
Confirm accuracy of patients contact and insurance information as part of checkout process; ensure that all necessary information is in the chart, including contact information, insurance information, photo ID and insurance card if applicable, and emergency contact information.
During non-peak patient checkout times, log into ACD phone system and answer phones, register new patients, create chart in system including demographic information, and Insurance information; schedule new patient screening appointments. Insurance information is directed to the appropriate parties for verification.
Retrieve voicemail messages and return calls during non-peak scheduling hours, forward messages to appropriate recipient.
Greet patients and direct them to appropriate clinic areas; assist with resolution of patient concerns and customer satisfaction, refer to appropriate clinic personnel as needed.
Retrieve daily reports from Intiveo confirmation system and notify students regarding changes to appointments.
Maintain supply of forms needed for lab orders, test cases, record requests, or DentiCal.
Log and process Record Request Forms.
Maintain a clean and orderly work area to include printer/ copy areas and personal workspace, keeping area free from clutter.
Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications:Knowledge of:
Intermediate knowledge of electronic chart/ patient management system.
Basic Microsoft Word and Excel.
Outlook email and calendar.
Customer service principles and phone etiquette.
Experience:
Minimum of two years dental or medical group practice receptionist/ scheduling experience. Education:
High school diploma or equivalent. Working Conditions:
Position is full-time, seven and one half (7.5) hours per day, five (5) days per week.
Incumbent must be available to work varying shifts to include evenings until 7 pm.
Preferred Qualifications:Knowledge of:
Dental terminology desirable.
Bilingual skills desirable (Spanish, Cantonese).
Ability to
Provide excellent customer service and communicate professionally, effectively and courteously service to all patients, students, faculty and staff.
Maintain professional composure at all times, particularly in stressful situations.
Apply effective patient management and time management skills.
Follow oral and written Instructions.
Be sensitive and attentive to patient needs.
Maintain attention to detail while working effectively and accurately with multiple interruptions. Experience:
Experience within a fast-paced healthcare environment highly desirable. Other:
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work performed is primarily general reception/administrative with frequent interactive patient contact and use of computer keyboard, mouse and telephone.
Requires sitting majority of the working day with occasional standing, walking, reaching, grasping and bending.
Hiring Range:
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/23498
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
jeid-274888bb048c5441bee4338e205ca0a8
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Under the immediate supervision of the Group Practice Manager, performs a variety of duties related to patient appointment scheduling and checkout, patient intake and registration.
Essential Functions:
Coordinate patient checkout for all patients; work with the student and patient to view planned appointments and schedule next appointment(s) according to student and patient availability.
Collaborate with Group Practice Coordinator to effectively process and follow up on all planned and pending appointments in the Group Practice queue, ensuring that all appointments are followed up on and booked in a timely manner.
Update status of patient appointment upon checkout so the chair becomes available to other students.
Cancel/reschedule patient appointments as needed with patient or working with student to cancel/reschedule.
Confirm accuracy of patients contact and insurance information as part of checkout process; ensure that all necessary information is in the chart, including contact information, insurance information, photo ID and insurance card if applicable, and emergency contact information.
During non-peak patient checkout times, log into ACD phone system and answer phones, register new patients, create chart in system including demographic information, and Insurance information; schedule new patient screening appointments. Insurance information is directed to the appropriate parties for verification.
Retrieve voicemail messages and return calls during non-peak scheduling hours, forward messages to appropriate recipient.
Greet patients and direct them to appropriate clinic areas; assist with resolution of patient concerns and customer satisfaction, refer to appropriate clinic personnel as needed.
Retrieve daily reports from Intiveo confirmation system and notify students regarding changes to appointments.
Maintain supply of forms needed for lab orders, test cases, record requests, or DentiCal.
Log and process Record Request Forms.
Maintain a clean and orderly work area to include printer/ copy areas and personal workspace, keeping area free from clutter.
Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications:Knowledge of:
Intermediate knowledge of electronic chart/ patient management system.
Basic Microsoft Word and Excel.
Outlook email and calendar.
Customer service principles and phone etiquette.
Experience:
Minimum of two years dental or medical group practice receptionist/ scheduling experience. Education:
High school diploma or equivalent. Working Conditions:
Position is full-time, seven and one half (7.5) hours per day, five (5) days per week.
Incumbent must be available to work varying shifts to include evenings until 7 pm.
Preferred Qualifications:Knowledge of:
Dental terminology desirable.
Bilingual skills desirable (Spanish, Cantonese).
Ability to
Provide excellent customer service and communicate professionally, effectively and courteously service to all patients, students, faculty and staff.
Maintain professional composure at all times, particularly in stressful situations.
Apply effective patient management and time management skills.
Follow oral and written Instructions.
Be sensitive and attentive to patient needs.
Maintain attention to detail while working effectively and accurately with multiple interruptions. Experience:
Experience within a fast-paced healthcare environment highly desirable. Other:
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work performed is primarily general reception/administrative with frequent interactive patient contact and use of computer keyboard, mouse and telephone.
Requires sitting majority of the working day with occasional standing, walking, reaching, grasping and bending.
Hiring Range:
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/23498
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
jeid-274888bb048c5441bee4338e205ca0a8
