Financial Aid Customer Service Specialist

JOB SUMMARY:

The primary duty of a Financial Aid Assistant is to provide customer service by phone, email, or face to face as well as provide information to prospective and enrolled students concerning state and federal financial aid options. Updates and reviews financial aid information requested and organize student financial aid records. This position should maintain current knowledge of federal and state laws regarding financial aid eligibility. Work assignments may be assigned to any SGSC campus, off-campus, day, evenings, week-ends, and/or on-line.

MAJOR DUTIES:

• Provide assistance and information to students and parents regarding financial aid status and updates
• Answer and Respond to student and parent phone calls and emails
• Assist student with resolution of financial issues and problems
• Provide FASFA completion assistant for parents and students
• Help students understand account and award information
• Collect, Scan, and File required Financial Aid Documents submitted by students and parents
• Assist the Financial Aid Advisors with requested documents to process students in their caseload
• Prepare and Mail Notification letters for Financial Aid Appeals and letters as designated
• Perform Task as assigned by the Director or Assistant Director of Financial Aid
• Participate in State and Federal Trainings and Conferences

MINIMUM QUALIFICATIONS:

• The completion of a High School Diploma
• Minimum of one year of successful previous work experience is required; experience in financial aid, university administration, or a related field is preferred.

PREFERRED QUALIFICATIONS:

• Associate Degree in related field

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of Federal and State Financial Aid Regulations
• Knowledge of Financial Aid Module of Banner Student Information System
• Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
• Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

• Ensures compliance with institutional financial aid policies
• Ensures compliance with other institutional and USG policies

COMPLEXITY/SCOPE OF WORK:

• The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
• Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations
• Must be able to communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders of the College.
• Must be comfortable speaking before groups of students and parents.
• Excellent organizational and time management skills is required

CONTACTS:

• Contacts are typically with students, co-workers, other college personnel and members of the general public
• Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, bending or crouching
• The employee occasionally lifts light objects
• The work is typically performed in an office setting
• Ability to work on multiple mobile devices is required
• Must be flexible to work evenings and weekends as necessary
• The Functional Capacity Requirement Form for this position outlines the physical job requirements (attached)

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

None

REQUIRED DOCUMENTS:

• Resume
• Transcripts
• 3 current professional references

HOURLY RATE:

• $13.439182