Manager, IT Delivery

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

This is an entry-level management role and individuals in this role will manage a small to mid-size team of IT professionals working within agile/infrastructure/or operations teams.

The role is responsible for achieving the software/solutions/services delivery commitments of the team. They work to maximize the effectiveness of the team and takes actions to increase performance of the team. They develop, mentor and coach team members while promoting and facilitating their professional development and ensures plans are in place to elevate the performance of the team. They work with product owners or other relevant partners and IT leadership to ensure that there is a steady flow of valuable solutions coming from the team.

Principal Duties and Responsibilities

• The Application Delivery Manager will lead an established small to mid-size team Finance Investment, Audit, and Legal and the applications they use.  This scrum team is composed of software engineers and business analysts throughout several locations.  The Delivery Manager will oversee several key functions within the IT department that enable the delivery of high-quality strategic services to our product owners, and to ensure service support and delivery processes are in place to meet business needs. The Delivery Manager will also be expected to perform the role of scrum master for at least one scrum team.

  Environment: .NET web application development, RESTful API (and SOAP),  Teradata, SQL Server, Azure AD, DataStage, SQL, Database.

• Bachelors degree, plus 5 years experience in an IT or Business field showing increasing complexity and responsibility including technology confidence, or Associates Degree in IT, Business or Paralegal field, plus 7 years experience in an IT or Business Technology field showing increasing complexity and responsibility
• Has previous experience as a Team Lead; ideally, also has experience in leading virtual teams
• Has experience managing 3rd parties and 3rd party delivered services
• Able to effectively coach, mentor, identify, and address skills needs and gaps
• Understands Agile/Lean leadership principles
• Ability to positively and proactively seek consensus with business and IT stakeholders while maintaining respect for all participants and maintaining a consistent positive demeanor and approach.
• Recognizes the value of Inclusion and Diversity and stresses the value of work-life balance
• Ability to anticipate product owner and leadership needs without being prompted.

• Principal Duties and Responsibilities

• While this role has accountability for efficient delivery of the team, develop a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successful.
• Ensures service delivery through planning and prioritization activities with their team, the business, and internal/external IT service providers.
• Acts as the primary point of contact for the business groups to agreed IT functions, and vice versa.
• Accountable for the quality of service and performance; ensures future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Identifies and promotes pairing and cross training opportunities to enrich the expertise of the team and limit constraints or deficits of specific skills across the organization.
• Works closely with other enterprise service delivery areas; has responsibility for managing any priority incidents, including communication to the business, and driving root cause analysis and resolution to ensure continued and improved service.
• Acts as the service integration point for service providers for Operational Readiness when operational changes associated with services are required.
• Identifies and addresses skills gaps in the team that may impact on their ability to meet the business needs.

• Tech Skills:

• .NET web application development
• RESTful API (and SOAP for that matter)
• Teradata
• SQL Server
• Azure AD
• DataStage
• SQL
• Database
• Business Intelligence tool(s)

• Nice-to-have:

• Cobol/Mainframe
• Snowflake DB
• Alteryx
• Tableau
• Workiva
• ServiceNow
• Data modeling
• Data architecture
• Python

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IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$86,400.00-$168,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Salary : $86,400 - $168,500