Job Posting End Date: March 25

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

SUMMARY DESCRIPTION
The Provider Advocate role is primarily responsible for the retention and service of our in network providers. In this role, you will need to investigate and resolve provider issues while helping to expand knowledge of our services. This position responds to and resolves advanced to complex level issues related to the daily administration and operation of potential and existing providers and may involve provider education, interpreting and developing policies, procedures, and guidelines. This position is an important and key contributor to building customer loyalty which drives positive persistency and supports achieving top and bottom line growth objectives for Unum.

Principal Duties and Responsibilities

• Engage in education to continually retain deep and broad knowledge of Dental Claims and administration, provider recruitment and contracting, to respond to and leverage many types of inquiries leveraging a multitude of systems and workflows.
• Support and build relationships with in-network providers, understanding and providing education and feedback on protocols, policies, procedures, portals, and services to improve the overall provider experience.
• Build provider awareness and engagement of Unum and Colonial brands, including but not limited to provider recognition issues escalated from the distribution team, brokers, or Colonial partners.
• Research, evaluate and respond to service issues for providers, including claim related issues. Demonstrated understanding of where referral or escalation is appropriate.
• Reflect a sense of provider intimacy – know who the provider is, what network they participate in with us, and their recent interaction history. Serve as the main point of contact for providers.
• Update provider data in system of record based on contract changes received, maintaining accurate provider records. Adopt change initiatives to improve workflow, enhance the provider experience, and reduce operating costs.
• Collaborate across multiple functions, such as marketing, sales, network operations, claims, and contact center, to educate, understand, and resolve provider concerns.
• Coordinate the flow of information back to the provider in an organized and timely manner.
• Meet individual goals with a continuous focus on team results.
• May perform other duties as assigned, including special projects and initiatives.

Job Specifications

• Bachelor’s degree preferred or equivalent, relevant experience required.
• Propensity to quickly learn and understand market dynamics relative to in network providers.
• Demonstrated critical thinking practices and strategic/forward thinker.
• Operate with urgency in a real-time service and multifaceted environment.
• Solid interpersonal and negotiation skills and acts with a sense of urgency in responding to internal and external customers.
• Solid communication skills including written and verbal, negotiation, and persuasion skills.
• Ability to work under pressure, managing a complex and high workload while simultaneously changing direction based on modification of priorities.
• Demonstrated ability to adopt change to improve process, efficiency and service.
• Demonstrates consistency in accuracy, speed, and quality of work.

#LI-JQ1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$72,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Starmount Life