Tech Support Agent

Customer Support & Order Fulfillment - Full-time position. The duties of the position are to help customers via phone and email support, as well as prep and fulfill orders from our online store including physical and electronic fulfillment. The applicant is expected to handle most customer support. The position requires strong verbal and written communication skills, as well as a strong technical understanding of computers and aftermarket performance parts. In order to provide adequate tech support applicant should be a Nissan enthusiast and have some experience in the aftermarket automotive industry. Any tuning experience or hands-on technical experience will be a huge plus but not absolutely required as there will be on-the-job training. The applicant should have e-commerce experience (Magento/Shopify/etc…) and be able to navigate a web store, manage inventory, process orders, update/add/remove product listings, and provide customer support with the website.

UpRev focuses on providing tuning & calibration software for Nissan & Infiniti vehicles. We are a small team with less than 10 employees, so it is critical we find self motivated individuals looking to thrive in the aftermarket motorsport industry. It is very important to us at UpRev that all team members work well together in order to maintain a healthy & enjoyable work environment. Being an employee-led company, we strive to recruit powerful team members. We focus on research & development first & foremost, reducing the time spent wasted in meetings. It is important to us that inefficiency is minimized in order to increase employee production through lean methodologies.

We promote & encourage a positive working environment through the following perks:

• Paid lunch breaks - we understand how important mental health is, so we encourage our employees to take proper lunch breaks instead of working through them.
• Company lunch & dinner events
• Dress Casual
• Paid Holidays & Time off (2 weeks PTO per quarter) - we work hard, so we believe that our employees should be able to take time off to enjoy life with friends & relatives.
• Health Insurance (50% premiums paid) - we like to help our employees maintain a healthy life style, so health benefits are important for everyone & are provided by us.

• 5% 401K match

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Austin, TX 78724: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location