Bilingual Lead Case Manager

*ORR has approved a $3000.00 Bonus (paid in increments) AND hazard pay of $125 to $200 per week depending on position.

Full-time position includes healthcare benefits, PTO, 403B, employee assistance programs, gym discounts, and more!

The Lead Case Manager has the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Alien Children (UAC) in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements. If needed, this position will carry an active caseload. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

We Are Warriors | We Set the Standards for Child Welfare

Work Standards

• Review and monitor the intake/eligibility, verification, assessment, and approval process for incoming UAC; assist with the interview process of UAC to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services
• Coordinate and oversee each UAC’s individual treatment and behavior plans
• Maintain an active caseload if needed and provide case management services that meet the needs of the UAC and is in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements
• Other duties and special projects as assigned

Communication

• Ensure and monitor the completion of all necessary paperwork and documentation within 72 hours of UAC placement
• Review the completion and accuracy of placement packets
• Maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet Agency requirements, licensing and funding standards and guidelines, and other regulatory requirements
• Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance to licensing and funding standards and requirements and other regulatory requirements

We Are Servants| We Help Others

Teamwork

• Work closely with the clinical and interdisciplinary teams to develop, monitor, manage, and evaluate individual treatment and behavior plans
• Collaboratively work with the clinical department to ensure and monitor the completion of the Individual Service Plan (ISP) and assessment within 5 days of UAC placement
• Respond to escalated issues and concerns raised by a sponsor or UAC within a timely manner
• Verify and ensure case management staff is conducting individual weekly meetings for assigned caseload to assess UAC’s mental, emotional, and social well-being
• Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services to UAC; serve as an advocate and liaison for the UAC; build and maintain positive working relationships with UAC service providers, family, and interdisciplinary team
• Travel and assist with the evacuation of UAC in an emergency or natural disaster
• Provide on-call and back-up services as needed
• Serve as a member of the “administrator on-call” (AOC) team

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Oversee and manage family or sponsor reunification for UAC
• Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UAC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)
• Work closely with UAC to build trust and a positive rapport, while maintaining ethical boundaries always
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Developing & Engaging Others

• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs goals and objectives
• Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development
• Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs
• Regularly review employee performance and provide supportive feedback
• Complete, conduct and submit the 90-day and annual performance evaluations per established completion date

Minimum Qualifications

• Masters’ degree in the behavioral sciences, human services or social services fields AND at least 1-year progressive employment experience that demonstrates supervisory and case management experience

OR

• Bachelor’s degree in the behavioral sciences, human services or social services fields AND at least 3 years progressive employment experience that demonstrates supervisory and case management experience
• Bilingual (English and Spanish based on service area and service population)
• Strong working knowledge of motivational interviewing
• Ability to establish rapport, trust, and boundaries with children, parents, and families
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to work independently and collaboratively within a group
• Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors
• Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
• Strong organizational and time management skills with the ability to monitor the case management departments heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, and Outlook

Job Type: Full-time

Pay: $51,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Application Question(s):

• Do you know any current or former Upbring employee? Please provide employee name, their current employee status and relationship to you. (Failure to disclose a familial or other relationship with a current staff member will result in disqualification from consideration.)
• What is your desired salary
• Please describe your previous employment experience that demonstrates supervisory and case management experience

Education:

• Master's (Preferred)

Experience:

• case management: 3 years (Preferred)
• supervisory: 3 years (Preferred)

Language:

• Spanish and English (Required)

Work Location: One location