Quality Control Director

Overview

About Upbring 

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.  

About Upbring Foster in Texas (FIT)

Upbring Foster In Texas is one of the largest providers of foster care and adoption services in Texas with 14 offices across the state. In 2021 we served 1,176 children, verified 140 new families, and connected 113 children with loving adoptive families. The Upbring heroes on our foster care team connect children with families who provide compassion, safety and support, and when needed, loving forever families.  

What You'll Do

The Quality Control Director will provide direction and oversight of the development, implementation, and evaluation of all heightened monitoring requirements, including, but not limited to policies, procedure, practices, and initiatives agency-wide to ensure compliance in accordance with all applicable federal, state, and local regulatory requirements and licensing, accreditation, and Agency standards. The Quality Control Director will devise, monitor, and drive quality improvement plans throughout the Agency that have successful and measurable impact on program outcomes, strategic and business goals, and objectives.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

• Maintain audit readiness by ongoing training, competency assessment, audit, monitoring or metrics and corrective action over multiple branch offices.
• Design, develop, implement, and evaluate interventions to improve performance for key indicators of program outcomes and business operations, goals, and objectives 
• Analyze and evaluate the effectiveness of programs and operations in meeting established goals and objectives in compliance with Agency, licensing, and other regulatory requirements  
• Performs highly advanced consultative services, research functions and technical assistance
• Track and report compliance with all Heightened Monitoring (HM) tasks
• Other duties and projects as assigned

Communication  

• Act as the primary point of contact for organization and the Heightened Monitoring teams

We Are Servants | We Help Others

Teamwork

• In collaboration with Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS), develop and implement the Agency’s Heightened Monitoring Plan to improve quality of services
• Attend all HM meetings including but not limited to, initial coordination meetings, plan development meetings, and quarterly evaluation meetings
• Analyze data and debrief with the leadership team the results of HM quarterly evaluation meetings
• Participate in monitoring site visit exits and administrative reviews as conducted by HHSC, HM and DFPS
• Work closely with program management and staff of multiple branch offices to identify opportunities for improvement, document trend analysis, develop ongoing training and appropriate action plans to address performance issues and minimize violations of compliance and licensing standards and requirements
• Monitor effectiveness of corrective action plans developed by program staff 
• Work with program staff to ensure documentation is current, completed and filed appropriately
• Provide in person training and virtual training  to program staff specific to identified patterns or trends
• Collect Data  and surveys of program outcomes in relation to HM improvement goals
• Provide regular, ad hoc, and special reports to Senior Leadership, management, and staff on HM outcome measures and improvements to increase understanding
• Ensure the application of internal controls and processes to maintain the rights of all our service populations, confidentiality, and full disclosure
• Work as part of the team and always show professionalism by modeling and demonstrating a positive attitude and positive working relationships

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Work collaboratively with all internal and external stakeholders to develop and implement a HM program
• Work in partnership with internal stakeholders, clients, and auditors/surveyors to ensure all QI policies and procedures are operating efficiently and effectively to meet strategic and business goals and objectives, licensing and accreditation standards, and other federal, state, and local regulatory requirements
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Qualifications

Must Have

• Bachelor’s degree in Quality Improvement, Risk Management, Business Administration, Management, Social Work, Human Services, or closely related field
• 2 years’ progressive experience in quality improvement, compliance, or Risk Management
• Previous experience working in a child placing agency, RTC, child health and welfare or relevant field
• Strong and effective time management and organizational skills with the ability to prioritize and balance competing priorities and meet deadlines
• Strong interpersonal and people skills with the ability to effectively work with a diverse group of people and build strong working relationships
• Ability to use effective judgment, strong decision-making skills
• Strong analytical skills
• Strong written, verbal, and presentation skills with the ability to articulate the value proposition of Risk Management activities to business process owners to gain support and buy-in
• Ability to travel based on business needs approximately 10%
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

Nice to Have

• Master’s degree in Quality Improvement, Risk Management, Business Administration, Management, Social Work, Human Services, or closely related field
• 5 years’ progressive experience in quality improvement, compliance, or Risk Management

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Driving position
• Position may require long hours, inclusive of weekends based on business or project needs
• Lift, push, pull, move up to 25 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus