Overview
Summary: The Product Manager is responsible for meeting company premium and profitability goals for assigned personal lines property products through product analysis, research and development, and management of loss ratios and reinsurance costs. The Product Manager is responsible for working with Senior Management to influence the profit plan for the states or regions assigned, and lead the plan’s execution, working as needed with resources around the company to optimize products’ rates, rules, and forms. Reporting to the Director of Product Management, this position is located in the St. Petersburg, FL home office; however, a remote position may be considered for a qualified candidate.
NOTE: This position is eligible for remote work after training is completed, in accordance with UPC’s Telecommuting / Remote Work Policy.
Responsibilities
Essential Duties/Responsibilities:
Each Product Manager is part of a collaborative regional team consisting of a cross-section of motivated professionals from other disciplines (i.e., actuarial, compliance, underwriting, claims, legal, systems, finance, etc.), and is specifically responsible for organizing this team’s activities around shared objectives for the region, including annual planning, filings and project execution, and recommending changes to the products or programs in the region.
- Delivers against P&L plan for Personal Property lines of business in assigned states or regions.
- At least annually, leads a complete review of rates, rules and forms for assigned region, recommending all changes necessary, collaborating with partners around the company, and working within the countrywide annual review calendar.
- Interacts seamlessly with the Executive Leadership Team, and other leaders within Actuarial, Underwriting, Forms/Compliance/Filing, Legal, Finance, Claims, IT, and Sales to constantly evaluate market, product features, and forms.
- Other duties or projects not defined in this position description as directed by the Director of Product Management and Senior Management.
Qualifications
Education and/or Experience:
- Bachelor’s degree required; advanced degree and professional certification preferred.
- Several years of P&C Insurance experience, with a minimum of three years in Product Management.
- Strong homeowners product management experience desired.
- Experience with coastal markets preferred.
- Strong knowledge of standard Personal Property contract language and regulatory environments are required.
Competencies:
To perform the job successfully, an individual should demonstrate the following behaviors:
- Motivation/Initiative: Motivated and curious, willing to ask questions, research issues and take on challenging projects/assignments; creative, brings new ideas to the table, exhibits self-confidence. Has strong achievement motivation and tenacity.
- Administrative Skills: Possesses ability to organize and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work of staff members. Works to complete goals, tasks and plans, anticipates potential problems and analyzes alternative solutions.
- Interpersonal Style: (Interpersonal Skills, Communication, Teamwork); develops/ maintains effective working relationships; listens attentively to others; communicates ideas clearly (written & verbal); relates to people in an open/ sincere manner; participates effectively in meetings; assists in finding solutions as well as identifying problems; communicates appropriately with supervisor, managed staff and co-workers. Able to manage other individuals and maintain calm and reliable demeanor in the face of challenges.
- Self-Management: (Adaptability/Flexibility, Stress Tolerance, Autonomy); adapts readily to changes in routine; works effectively in stressful situations; needs limited guidance and direction; is comfortable working in a fast-paced environment; is reliable and dependable; is results-oriented; maintains productivity and composure under pressure; views problems as opportunities to create solutions.
- Thinking Skills: Diagnoses problems efficiently; gathers sufficient input before making decision or plans; makes timely decision, quickly determines sources of problem, identifies information needed to solve problem and analyzes alternative solutions, communicates issues and decisions effectively to team.
- Customer Orientation: Sensitive & responsive to internal and external customer needs; demonstrates skills in customer services and satisfaction; maintains a positive attitude, willing to listen to customer problems and seeks solutions; stays in tune with changing needs of customers.
Language/Communication skills:
- Excellent writing skills required.
- Ability to interpret and synthesize information from different functional business units
- Ability to communicate clearly and concisely across organizational levels.
- Ability to analyze and interpret complex business and/or technical documents such as financial reports, briefs and/or regulatory publications and/or journals.
Reasoning Ability:
- Ability to solve practical problems in a variety of situations.
- Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
Computer Skills:
- Advanced personal computer skills including advanced knowledge of MS Office Suite, specifically Word, PowerPoint, Visio, Access, and Excel, as well as the ability to learn other software as needed.
- Experience working with office machinery: calculators, photocopiers, printers, and scanners.
Physical:
- Position typically requires reaching, standing, walking, grasping, feeling, talking, hearing, seeing and repetitive motions.
- Sedentary work: Exerting 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.