What are the responsibilities and job description for the Contact Center Specialist I position at UPMC?
Description
UPMC Community Medicine Incorporated is hiring Contact Center Specialists to support outpatient practices in the Greenville area by assisting patients with scheduling appointments and verifying insurance information. In this position, you will work Monday - Friday from 8:00am - 4:30pm; no evenings, weekends, or holidays! Interested in learning more? Apply today!
Responsibilities:
- Review, verify and enter the patient's demographic and insurance information to ensure data integrity.
- Answer multi-line telephone system and schedule appointments.
- Document all actions taken on a patient account.
- Demonstrate the ability to understand the reason for the patient's or clinician's call and apply the decision by paging or contacting the appropriate physician's office to meet the patient's needs.
- Other duties as assigned
Qualifications
- High school graduate or equivalent.
- 2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.
- Excellent organizational, interpersonal, and communication skills.
- Competent in MS Office/PC skills
Licensure, Certifications, and Clearances:
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary : $15 - $22
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