What are the responsibilities and job description for the Office Coordinator position at UPMC?
Purpose:
The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as a resource to address patient, family, staff, or Physician needs or concerns.
Responsibilities:
- Obtain accurate demographic, next of kin, and insurance information including referrals/authorizations.
- Ensure patient scheduling is accurate.
- Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
- Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
- Manage front office staff in practice. Work closely with the manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
- Work denial work queues in conjunction with the CBO.
- Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
- Oversee orientation/training including cross-training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Collaborate with manager in selecting, monitoring, and evaluating front office staff.
Salary : $18 - $27
