Patient Access Manager

About UCVH:
Upper Connecticut Valley Hospital (UCVH), an affiliate of North Country Healthcare, is a 16-bed critical access hospital serving 20 communities and 8,500 people in its service area which includes communities in New Hampshire, Vermont, and Maine. UCVH provides over 4,000 emergency department visits, 325 outpatient surgeries, 300 inpatient admissions, 7,000 imaging studies, and 140,000 laboratory tests annually. UCVH offers a broad array of services including a 24/7 fully staffed emergency department, outpatient surgical care, cardiac rehabilitation, inpatient care, ambulatory care, x-ray, MRI, CT scans, mammography, outpatient rehabilitation, laboratory services, and more.

About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

Member organizations include Androscoggin Valley Hospital in Berlin, Upper Connecticut Valley Hospital in Colebrook, Weeks Medical Center in Lancaster, and North Country Home Health and Hospice Agency in Littleton. NCH is proud to be the largest employer in the North Country.

Job Summary:
Under the direction of the Vice President of Revenue Cycle, the Patient Access Manager is responsible for managing the development, organization, and management of the Patient Access Department, emphasizing the overall patient experience and positive financial outcomes. Manages direct supervisor(s) and team lead(s). Demonstrates behaviors outlined in NCH’s Core Values and supports NCH’s Mission and Vision.

Skills:
(1) Demonstrated experience in providing excellent customer service, conflict mitigation, and resolution.
(2) Demonstrated leadership skills through the ability to lead and mentor a team.
(3) Advanced knowledge of scheduling, pre-registration, insurance verification, registration, check-out, authorization, financial clearance, and point-of-service collections.
(4) Demonstrated knowledge and use of applicable software applications.
(5) Strong data analysis skills.

Education:
Bachelors Degree in Business Administration, Healthcare Management, or related field preferred.