Patient Access Rep

Job Summary:
Functions as primary receptionist for all incoming patients to the Hospital Emergency Department and Surgical Services Department; and services observation patients, inpatients, and various outpatient services.

Essential Qualifications: Customer service experience is required. Prior clerical and/or health care experience is preferred. Knowledge of medical terminology is highly desirable. Prior experience in a medical facility, reception, or billing/insurance is preferred. Strong interpersonal, organizational, and multitasking skills are required. Congenial, pleasant, friendly, and helpful disposition is required, as this position involves continuous contact with the public, providers, other Hospital staff, and insurance companies. A bilingual background is an asset to the position. Familiarity with computer applications required. Must have technical aptitude and a willingness to learn software applications.

About UCVH:
Upper Connecticut Valley Hospital (UCVH), an affiliate of North Country Healthcare, is a 16-bed critical access hospital serving 20 communities and 8,500 people in its service area which includes communities in New Hampshire, Vermont, and Maine. UCVH provides over 4,000 emergency department visits, 325 outpatient surgeries, 300 inpatient admissions, 7,000 imaging studies, and 140,000 laboratory tests annually. UCVH offers a broad array of services including a 24/7 fully staffed emergency department, outpatient surgical care, cardiac rehabilitation, inpatient care, ambulatory care, x-ray, MRI, CT scans, mammography, outpatient rehabilitation, laboratory services, and more.

About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.