Overview and Summary
POSITION OVERVIEW: The Solution Consultant will be responsible for supporting the product lifecycle and carrying out product roadmaps for key products and accounts and assisting with new product development and integrations within our MediaPerformance solution area. This includes acting as a key liaison with engineering teams, participating in scrum ceremonies, and collaborating with external partners and internal stakeholders in support of solution activation and in support of business development efforts.
Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role is open for remote work. However, a remote candidate must be available to travel in person to our Detroit, MI office for an initial onboarding period and then quarterly for purposeful on-site meetings thereafter.
COMPANY OVERVIEW: We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad benefits and programs focused on our corporate pillars: Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formulas for success. If this sounds like the kind of company you would like to work with, we would love to connect!
Essential Duties and Responsibilities
- Assist in the execution of the product roadmap, new product development, and integrations as prioritized by solution management:
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- Be accountable for specific product(s) and client integration(s)
- Documenting product and data workflows.
- Research of new partner platform integrations.
- Input PBIs and attend scrum ceremonies.
- Collaborate with development teams to carry out vision.
- Review products to identify improvements, asses consumer centric design enhancements, and include selected enhancements in product backlog.
- Perform routine QA/QC checks and be responsible for health and quality of the products under your management
- Research competition or innovations in the marketplace to iterate new features or enhancements
- Perform analyses of client data and results to provide product and strategy support
- Document use cases and create case studies to support business development efforts.
- Provide regular progress updates to solution management.
- Assist solution management team with support functions, including
- Partner with subcontractors, platform demand and delivery teams, and internal stakeholders, to coordinate critical cross-functional tasks in support of solution development and activation.
- Creating proposals, SOWs, set-up, sustainment and best practices.
- Creating sales collateral in support of product positioning, FAQs,
- WSJF and quarterly brief material gathering, requirements gathering, and presentation material creations
- Act as liaison to internal Central Services Team to execute audience campaigns and measurement as necessary:
- Support client set-up and activations
- Act as first point of escalation and collaborate with development teams to investigate and address underlying system or data issues.
- Ensure all active solutions are healthy and operating as expected.
- Gain exposure to product research, vision creation, concept design and roadmap prioritization.
- Proactively communicate with management to provide updates and report issues in a timely manner.
- Build and maintain strong and effective internal relationships to foster collaboration and knowledge sharing across teams and offices.
- Work with manager in completing own annual goal setting and performance review in a timely manner.
- Work with manager to prioritize other duties as assigned.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
- Written Communication: Requires the ability and capacity to communicate ideas, to turn facts and data in compelling stories using appropriate grammar, syntax and sentence structure.
- Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
- Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
- Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner.
- Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team.
- Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors.
- Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
- Initiative: Requires the drive to go above and beyond in order to improve or enhance job results and the tenacity to withstand challenges and set-backs along the way.
- Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
- Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs.
- Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
- Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture.
- Interpersonal Understanding: Requires the ability to understand other’s feelings and concerns, and to value individual differences in people.
- Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively.
- Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.
- Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers.
- Strategic Influence & Negotiation: Intention and ability to persuade, convince, and influence others in order to gain support to achieve specific goals/tasks, complete a project, or meet organizational objectives.
- MS Office: Requires demonstrated knowledge of MS PowerPoint for the development of high impact presentations. Requires intermediate knowledge of MS Word and Excel.
- Time Management: Demonstrated ability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule.
- Industry, Solution & Product Expertise: Requires basic knowledge & expertise in the industry and with the use of Urban Science solutions and products within the industry.
- Assertiveness: Requires the ability and intent to appropriately display assertive behaviors.
- Math & Statistics: Knowledge of basic descriptive statistics and the ability to understand and interpret statistical analyses is strongly preferred.
- Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science.
- Sales & Business Development: Requires the ability to identify potential new opportunities from the market and proactively define and communicate those opportunities.
EDUCATION and/or EXPERIENCE:
- University degree required
- 1-3 years of related work experience, internships, or capstone projects
- Experience with data analysis; knowledge of Microsoft Office, including Word, Powerpoint, and Excel; market research skills; ability to prototype new ideas; basic knowledge of coding, data structures and algorithms; and an understanding of key marketing concepts like branding, positioning, and user experience
- Looking for a curious mind that is a natural critical thinker, and can communicate their ideas effectively including presentations; able to size up priorities and meet time-sensitive objectives; emotional intelligence, especially when working in collaborative environments
- Experience supporting the product lifecycle and carrying out product roadmaps is a plus
CERTIFICATES, LICENSES, REGISTRATIONS:• Internal certification for solution(s) under responsibility is preferred.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.