BHLDN Senior Stylist

Customer Experience

• Acts as a brand representative reflective of the company values
• Contributes to the service and selling culture in the store by developing authentic, customer connections, offering expert styling advice and providing an individualized experience with product recommendations. 
• Utilizes technology to provide a frictionless client experience and transact in the moment  by sharing product not available in store; supports associate education and brand focuses thought the use of technology. 

Leadership Team Management

• Inspires team through creativity and outfitting; drive the store by being positive, confident, respectful, and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives and brand focuses.
• Partners with leadership team to mentor service and selling strategies to impact individual and monthly goals

Visual Business Operations

• Assists store leaders in maintaining a visually compelling store that is neat, clean, and organized; supports weekly store objectives relating to customer service, outfitting, or styling
• Assesses BHLDN stylist expectations looking for business driving opportunities for the store; takes smart risks with measurable results to maximize sale and impact customer experience
• Adheres to the store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication Relationships

• Participates in store communication and fit sessions; facilitates sharing of product knowledge, current trends, and personal styling priorities to inspire the staff and customer
• Provides store and departmental insight related to the customer experience and communicates to BHDLN leadership team; participates in district forums when applicable
• Fosters ongoing relationships with clients through outreach and networking, appointment generation, service follow-ups and engagement through store events

The above information has been designed to indicate the general nature and level of work performed by employees within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.