What are the responsibilities and job description for the Department manager position at URBN?
OVERVIEW
The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment.
This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
RESPONSIBILITIES
Customer Experience
- Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
- Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
- Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
- Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership Team Management
- Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
- Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team;
invests in internal employee engagement to retain a diverse team and fuel internal growth
Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual Business Operations
- Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
- Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
- Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement;
oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Communication Relationships
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
- Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
QUALIFICATIONS
- Anthro brand fan
- 2 years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Wage Transparency : To view information related to various state-specific wage transparency laws, click . Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.
Benefits Perks : We offer one of the best and most comprehensive wellness benefits in the retail industry, click to learn more.
Los Angeles City applicants click and San Francisco applicants click to view Fair Chance Ordinance.
Last updated : 2024-03-02
