Office Manager

Position Focus: Under the direction of the Lead Management and jointly provide leadership with respect to standard workflows of the clinical practices for URGENTWAY located in multiple geographic sites in New York. Lead, oversee, and coordinate onsite Practice Managers/Supervisors.

Responsible for practice metrics analysis and reporting, meaningful use monitoring and adherence, New Patient Referral management, and patient experience for all Department of Dermatology run clinical practice locations. The Clinical Practice Manager develops, implements, and monitors programs, policies and procedures to ensure the highest quality of patient care and satisfaction through operational efficiency, best utilization and productivity of staff. In addition, this position will collaborate with third party organizations to implement, and monitor policies and procedures to optimize physician reimbursement and ensure billing compliance within the department.

Experience in URGENT CARE, PRIMARY CARE practice preferred. Previous management/supervisory experience in a healthcare/faculty practice setting preferred. May perform other duties as assigned.

Essential Duties:

1. Evaluates the effectiveness of operational procedures and makes immediate changes to facilitate the highest level of patient service and efficiency. Identifies issues that impede delivery of quality patient care; develops and implements short-term improvements and plans for long term process improvements. Partners with members of the leadership team to develop long term objectives for the practice related to productivity, compliance, communication and patient satisfaction.

2. Monitors and analyzes monthly productivity statistics and key financial indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. Reviews physician productivity and billing data regularly. Provides comprehensive detailed summary of findings to faculty including approaches to enhance efficiencies and overall reimbursement of clinical services.

3. Monitors and enforces compliance with URGENTWAY Policies and Procedures, Practice Standards, HIPAA regulations and Billing Compliance standards throughout all operational activities. Develops budgetary forecasts and profit and loss statements for the practice. Oversees the monitoring and enforcing of customer service standards for staff members addressing deficiencies. Resolves complicated billing, collections, and patient service issues by interfacing with URGENTWAY management.

4. Oversees clinical practice operations of section by ensuring appropriate training, ongoing education, and monitoring of day-to-day activities. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and clinical issues in accordance with budget, goals and benchmarks. Provides leadership and direction to clinical staff where appropriate.

5. Researches and develops proposals for internal and external program initiatives and new clinical opportunities and advises leadership on the financial impact of new projects or initiatives. Prepares special analyses, reports and complex financial modeling to support the decision-making process. Negotiates contracts for consulting, physician leasing, affiliated hospital agreements and all other clinical agreements and managed care contracts. Analyzes proposals and determines cost, benefits, risks and liabilities.

6. Manages implementation of electronic medical record within the Practice. Streamlines communications between EMR team, physicians, and clinical staff. Establishes, implements and monitors medical record protocols and procedures. Ensures office compliance with Federal/state/local regulations.

7. Establishes and monitors clinician work schedule assignments for best utilization of space and maximum productivity. Represents department with regard to facility concerns, maintenance and security.

8. Keeps current in practice management and process improvement concepts through involvement in professional organizations, seminar attendance, user group meetings and individual research.

Required Education and Experience Bachelor's degree in relevant technical field and six years of related technical experience; or an equivalent combination of education and experience.

Required Skill/Ability

1: Demonstrated practice management background w/proven expertise. Excellent communication skills, both verbally & in writing. Ability to interact positively & effectively within all levels of the organization. Capable of operating autonomously w/minimal direction. Strong leadership capabilities w/ability to work in fast-paced environment. Required Skill/Ability

2: Solid expertise with EHRs/EMRs, preferably CureMD and Reporting/Data Management. Strong computer skills including proficiency with all Microsoft products. Advance knowledge of clinical practice billing and collection rules and regulations. Thorough working knowledge of patient scheduling for either a clinic/or operation

3.Should be able to speak Spanish.

Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Language:

• Spanish (Preferred)

Work Location: Multiple Locations

Salary : $60,000 - $70,000