Customer Advocacy Team Representative

Position Summary

The Business Development Center Agent is responsible for supporting dealership personnel by educating potential customers about US Auto products and services via the internet and phone. The incumbent will pre-qualify and schedule dealership appointments for customers to allow for a quick and seamless purchasing experience.

• Communicates with customers to identify purchasing needs.
• Builds a rapport with customers to build a robust network of referrals.
• Responds to internet leads in a timely manner by phone or email.
• Produces at least 50 sales per month on internet leads.
• Answers sales phone calls and sets a minimum of 360 appointments per month.
• Completes phone applications and warm transfers with potential customers.
• Offers additional services and products to customer during pre-qualification call.
• Completes a minimum of 150 pre-qualification applications per month.
• Makes at least 115 daily outbound phone calls to potential customers.
• Follows up with customers on a regular basis to encourage a visit to dealership.
• Keeps abreast of available inventory to provide accurate information to potential customers.
• Works cooperatively in a teamwork environment.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma/GED
• 1 - 2 years or BDC, Call Center, and/or sales experience OR 2 - 4 years of customer service experience
• Computer literacy to include data entry, Microsoft Word, Excel, and Outlook
• Excellent communication (verbal and written) and interpersonal skills
• Self-motivated, goal-oriented, and has the ability to work in a fast paced environment
• Exceptional attention to detail and organization skills

Preferred

• Automotive BDC experience.
• Bi-lingual

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Duluth, GA: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location