Office Administrator

Description

The Office Administrator will be U.S.Connect’s main office contact from job assignment, project implementation, and invoicing process. The position demands excellent customer service, outstanding organizational and communication skills, the ability to understand and support U.S.Connect’s products and services, as well as the ability to meet deadlines and schedules. The Office Administrator will focus on detailed administrative support of U.S.Connect’s services. U.S.Connect’s goal is to provide high quality installation and maintenance of telecommunications solutions at a fair price. To accomplish this, the Office Administrator will build strong internal relationships as well as positive external customer and vendor relationships, and will therefore advocate for customer satisfaction by handling all questions and concerns with speed, accuracy, and professionalism from the inception of the contracted order through completion of invoice. The ideal candidate will demonstrate exceptional attention to detail, have experience in the telecommunications industry, experience with QuickBooks Accounting software and dwell within 30 minutes’ travel time to office headquarters.

Responsibilities:

Develop a comprehensive foundation and knowledge base of U.S.Connect’s products and services as well as operational platforms and procedures.

Practice effective communication concepts, tools, and techniques, possessing the ability to productively convey and interpret ideas and information through application of appropriate communication behaviors.

Partner closely with Senior Project Managers and suppliers to ensure all timelines and deliverables remain on target.

Provide professional and efficient service to new and existing customers as the liaison between the customer and Senior Project Managers, ensuring streamlined project implementation.

Coordinate the administration of unique job orders and services for dispatches in the field:

- Log and track jobs with customers and subcontractors

- Job scheduling/assignment (internally or recruit subcontractors nationally)

- Manage QuickBooks entries: creating invoices and recording payment status

- Obtain customer payment status updates in a timely manner, proactively setting expectations regarding contracted terms and definitive deadlines

- Place orders for parts/equipment from vendors/suppliers

- Management of company filing system

Proactively anticipate and address inquires, ultimately delivering issue resolution of incoming calls and emails to establish consistent customer satisfaction, and job site support.

Manage unforeseen operational risks associated with assigned activities, notifying appropriate personnel when the success of implementation may be compromised, and escalating as appropriate.

Accurately identify key components of customer contracts in a timely manner for invoice generation.

Identify, develop, and implement ways to conduct standard operating procedures more effectively and economically, conducive to increasing sustainable operational efficiency, in collaboration with Senior Project Managers.

Train and mentor new team members, continuously sharing best practices and displaying operational expertise with peers.

Provide coverage and support to other team members in their workload as needed, maintaining responsible follow-up.

Demonstrate knowledge of specific customer project by reviewing customer’s files and obtaining the Senior Project Manager’s knowledge transfer as needed in order to understand customer goals and objectives prior to job fulfillment.

Other duties as assigned by Management.

Qualifications:

Bachelor's Degree or equivalent work experience

1-2 years proven experience in providing customer service in a B2B environment paired with excellent organizational and time management skills required (experience in the Telecommunications industry preferred but not required)

Exceptional written and verbal communication skills

Proficient use of Microsoft Office (Word, Excel)

Advanced knowledge of G-Suite (Google Docs, Calendar, etc.)

Advanced knowledge of Social Media

Availability to work 40-hour work week (M-F 8:00AM-4:30PM)

Reliable transportation

Valid driver’s license

US Citizen

Abilities & Attributes:

Must possess the ability to work in a fast-paced, multi-tasking, small team environment, as well as the ability to work with minimal supervision

Strong attention to detail and the ability to manage multiple concurrent projects and activities, effectively making judgments to prioritize and allocate time appropriately to meet deadlines for customers, colleagues, and supervisors

Self-motivated and reliable to be accountable for outcomes

Experience with payments collections preferred

Relevant experience managing an office or small company preferred

Experience in office conversion from hardcopy filing system to online records preferred

Multi-lingual preferred but not required (Spanish ideal)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 1 year (Required)

Work Location: In person

Salary : $17 - $20