This Information Technology (IT) Specialist position is within the Office of Information and Technology (OI&T), Infrastructure Operations Services (IOS), Support Systems, and Domain Infrastructure and Middleware. Through a system engineering framework, this position provides technical oversight and support for IT infrastructure services related to enterprise issues that ultimately affect the plans, goals, and effectiveness of Veterans Affairs nationwide
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/15/2023.
You may qualify based on your experience as described below:
Individual Occupational Requirements (Alternative A):
Basic Requirements
Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience analyzing, evaluating, and implementing operational activities and policy changes for an IT enterprise service to develop plans, policies, methodologies, and architecture solutions for IT performance metrics and framework. Maintains and sets up systems, or specific components of a system, while adhering to organizational security policies and procedures. Evaluates the impact of changes to the IT services through feasibility studies, identifying solutions, and presenting recommendations to management. Experience in any of the following technologies: InterSystems HealthShare, Oracle WebLogic, Splunk, DynaTrace, IBM Sterling File Gateway (SFG)
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.