What are the responsibilities and job description for the Regional Office Manager position at US Eye?
REGIONAL OFFICE MANAGER
About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.
About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation’s leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.
Job Summary: The Regional Office Manager is responsible for operations leadership resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency and reduced costs. The manager has the overall responsibility of the day-to-day front office operations of the three South offices and the clinical operations of the locally located doctors and their teams.
Essential Job Functions:
- Ensures “world class” customer service is delivered on a consistent basis as evidenced by company standards and policies.
- Provide leadership, direction and coordination of departments relating to patient care.
- Responsible for personnel management including selecting and retaining staff; setting expectations; facilitating development; and evaluating performance.
- Manage physicians’ and front office staffing schedules as evidenced by physician schedules on NextGen.
- Is key resource for all South offices and is responsible for smooth and efficient daily office operations.
- Overall responsibility for ensuring the facilities reflect the level of standards set by the company as evidenced by company standards and policies.
- Works in partnership with other office managers and Director of Clinical Operations for continued improvement and application of company wide policies and image.
- Smart, results oriented and high energy professional with a track record of success.
- Strong work ethic, hands-on individual who can achieve long term systematic process improvements.
- Demonstrates extremely high sense of urgency; capable of handling multiple priorities and extensive time demands.
- Excellent interpersonal, communication and presentation skills.
- Adherence to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.
- Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
Competencies:
- Demonstrated ability to follow oral and written instructions.
- Demonstrated knowledge of material, methods, instruments and equipment.
- Demonstrated ability to read, write and perform mathematical calculations.
- Must be able to maintain high degree of confidentiality. Ability to multi-task, prioritize, work in a fast-paced environment and manage time accordingly in order to meet deadlines and requirements of the organization.
- Must be able to maintain personal and professional boundaries with colleagues and service recipients.
Supervisory Responsibilities:
The South Regional Office Manager carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees and addressing staff complaints and resolving problems. Responsibilities also include being an expert for all scheduling policies, inclusive of training, optimizing schedules and phone call management and etiquette.
Position Type and Expected Hours:
This is a full-time salaried position.
Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M.
Salaried staff may be required to work beyond their set schedule due to business needs and expectations.
Travel:
Travel is required.
Required Education and Experience:
Proficiency in clinical operations in a medical practice.
Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
A high school graduate or equivalent
Prior medical supervisory experience
High-end customer service experience
Preferred Education:
Bachelor’s degree
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Travel:
Travel is required.
Required Education and Experience:
Proficiency in clinical operations in a medical practice.
Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
A high school graduate or equivalent
Prior medical supervisory experience
High-end customer service experience
Preferred Education:
Bachelor’s degree
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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