What are the responsibilities and job description for the Surgical Counselor position at US Eye?
JOB SUMMARY:
Surgery Counselors ensure all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities. They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationship with patients investing in Cataract and Refractive Surgery.
ESSENTIAL JOB FUNCTIONS (other duties as required):
- Maintain a customized, concierge level of customer service for our surgical patients.
- Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
- Works with the financial team to ensure they have appropriate information needed to obtain insurance authorizations and pre-collect any patient financial responsibilities.
- Assists patients with setting up payment plans, and collects all co-pays, co-insurances, pre-surgical deposits, and full amounts.
- Stay in constant communication with the patient of any insurance or scheduling updates.
- Schedules all ASC surgeries, preoperative, and post operative appointments according to physician scheduling protocols.
- Coordinates all financial and scheduling paperwork prior to surgery.
Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.
COMPETENCIES:
- Demonstrated ability to follow oral and written instructions.
- Demonstrated knowledge of material, methods, instruments, and equipment.
- Demonstrated ability to read, write and perform mathematical calculations.
- Must be able to maintain a high degree of confidentiality. Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
- Ability to follow instructions, work well with others and alone with minimal supervision.
- Ability to document in both a technical and easy to understand manner.
- Demonstrated knowledge of medical and surgical terminology.
- Demonstrated professional mannerism and attire.
- Demonstrate ability to counsel and educate patients surgical procedures and lens options.
SUPERVISORY RESPONSIBILITIES:
The position has no supervisory responsibilities.
WORK ENVIRONMENT:
The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast-paced, deadline oriented, confidential department. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Demonstrated ability to do excessive walking, standing, bending, and stooping. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools, or control, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, kneel, and crouch.
The employee may be required to lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time hourly position. Days and hours are Monday through Friday 8:00 A.M. – 5:00 P.M.
TRAVEL:
Travel may be required.
REQUIRED EDUCATION AND EXPERIENCE:
· A high school graduate or equivalent
· Exceptional people-skills
· Thorough communication skills
· A valid Florida driver’s license
· A history of safe driving as indicated by a driving record
PREFERRED EDUCATION AND EXPERIENCE:
- Associate’s or bachelor's degree
- Prior ophthalmology experience
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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