What are the responsibilities and job description for the General Manager position at US Installation Group?
Company Description
USIG has been an authorized flooring provider for the nation's largest home improvement retailer for over thirty years. Based upon our continued success and growth across the continental U.S. USIG is looking for a General Manager for our Lake Wales, FL facility.
Job Description
· Manage all flooring installation projects
· Supervise subcontractor flooring crews and office personnel
· Manage the process, reporting, and resolution of escalated issues to ensure customer satisfaction following facility performance standards.
· Provide the highest levels of customer satisfaction based on the performance of facility operations.
· Display a sense of urgency to address and satisfy customer issues.
· Present new ideas to improve the level of service that customers receive and implement new business strategies.
Job Requirements
· Ability to work in an extremely fast-paced environment with many structured customer touchpoints.
· Previous Management/Supervision experience is required.
· Big box retail management experience is a plus.
· 2 years of flooring installation, construction, job site inspection experience, or retail management, especially in the home improvement industry, is required.
· Product knowledge of multiple flooring surfaces is a plus.
Compensation
- Excellent pay depending on qualifications
- Comprehensive benefits offered
- Opportunity for monthly bonus
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Flooring installation: 2 years (Preferred)
- Construction: 2 years (Preferred)
- Construction management: 2 years (Preferred)
Ability to Relocate:
- Lake Wales, FL 33859: Relocate before starting work (Required)
Work Location: In person
