Hotel Housekeeper

Hotel Housekeeper

Hourly Wage

ISS offers a competitive compensation package including Benefits, Paid Time Off, and a starting hourly salary of 20.00 USD

Key Purpose

The Hotel Housekeeper performs routine cleaning and service duties of the guest rooms, Club restrooms, and lobby on a daily basis. The Hotel Housekeeper promotes a positive image of the property at all times and greets guests with a pleasant and friendly manner. The Hotel Housekeeper periodically performs additional tasks and special requests from the guests and management team. This is a full-time, hourly non-exempt position. The work schedule will include weekends and holidays requiring flexibility based on hotel reservations and scheduled events.

A successful Hotel Housekeeper possesses the desire to contribute to the overall success of the Club’s operations. He/she/they will be prompt when responding to guest inquiries and management requests. He/she/they must be well versed in professional communication with the aptitude to exercise discretion. He/she/they provides excellent customer service with the utmost professional integrity. He/she/they is courteous, shows initiative and enthusiasm with the members, guests, and coworkers.

Success Criteria

• Comply with company safety rules, policies, and procedures
• Ability to work in a cooperative manner with coworkers
• Able to multitask as well as give and receive constructive feedback.
• Great attitude and highly motivated.
• Be able to problem solve and be both a prepared and flexible person
• Establish and uphold positive and productive working relationships with guests and staff
• Work efficiently, both independently and as a part of a team
• Maintain clean work area
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Cleaning Lead, Supervisor, or Manager
• Coordinate activities with other internal departments
• Participate in team meetings

Ideal Candidate Experience

• This position requires a high school diploma or GED and two years of experience
• Knowledge of cleaning, sanitation products and proper techniques and methods when using them
• Be organized, exercise sound judgement, perform detailed tasks; understand, follow, and receive clear verbal and written direction

Key Accountabilities

• Provides and maintains a clean, sanitary, comfortable, and tidy environment for hotel guests and club visitors
• Reviews daily operation guidelines
• Follows daily hotel cleaning checklist for each room, both refresh and flips
• Maintains guest rooms for arrival and departure to the highest level of cleanliness
• Launders, folds, and irons (when necessary) all housekeeping linens and towels
• Ensures public areas are clean and well stocked
  • Cleans, dusts, and vacuums main building elevator, hallways, foyers, and restrooms (main and kitchen) each morning
  • Spot checks and cleans the upper terrace and front desk daily
• Tracks the hotel inventory and informs the front desk administrator when to order more cleaning supplies, towels, linens, pillows, coffee, etc.
• Monitors and reports necessary repairs, replacements, damaged, or missing items
• Maintains a safe work environment at all times and complies with all safety and security policies
• Ensures security and privacy of guests and guest rooms
• Attends monthly safety and team meetings
• Is knowledgeable of MSDS and proper handling of chemicals
• Must be organized and detail oriented
• Requires the ability to be flexible and adapt to change

• Understands work schedule will be based on room status list of guest arrivals and departures
• Restocks room supplies such as kitchen service ware, soaps, shampoo, mini bar items, coffee, water, etc.
• Will inspect and turn mattresses as needed
• Checks all appliances to ensure they are in working order
• Realigns furniture and amenities according to prescribed layout
• Responds to guest and manager queries and calls for issues such as spills and broken glass
• Perform additional tasks as assigned; may include tasks outside of job description

Physical Demands & Work Environment

• To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
• Use of hands to finger, handle, rub, grip, and feel <66%
• Reach above shoulders <33%
• Push/pull and grasp with hands and arms 33-50%
• Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
• Perform repetitive tasks
• Must be able to stand for extended periods of time
• Frequently lift 0-10 pounds
• Must be able to lift a minimum of 25lbs and stand on feet for up to 8 hours per day, excluding breaks.
• Must arrive to work properly dressed according to dress code
• Must be able to work under pressure and time deadlines during peak periods
• Weekend, evening, and holiday availability required.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30 countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.