What are the responsibilities and job description for the Logistics Coordinator position at US LBM?
Founded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin and Northern Indiana.
A Brief Overview
As a logistic coordinator, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
What You Will Do
A Brief Overview
As a logistic coordinator, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. Additionally, responding immediately to customer questions and complaints, and notifying them of any delays in the delivery schedule is essential to this position.
What You Will Do
- Operate safely.
- Dispatch.
- Print manifests.
- Pre-call customers.
- Load assignments for drivers and delivery helpers
- Schedule transfers.
- Communicate with sales team, drivers and customers regarding delivery functions or issues.
- Monitor metrics and error tracking.
- Provide excellent customer service.
- Fleet management.
- Driver file monitoring.
- Document scanning.
- Assist with checking out drivers, scheduling delivery changes, and DOT administrative tasks.
- Evaluate and identify methods and procedures to optimize and streamline production processes.
- Print and distribute work picks and consolidated work picks.
- Coordinate the use of outside trucks, trailers and transportation services, as needed.
- Participate in and complete assigned trainings.
- Administer all phases of time clock management.
- Maintain invoice records, post corrections, maintain filing system.
- Comply with all company policies and guidelines.
- High School Diploma or GED or
- equivalent education and experience Required
- Strong administrative skills.
- Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills.
- Ability to deal constructively with conflict and recognize potential problems.
- Good organizational skills and attention to detail.
- Strong Microsoft Excel, Word, and Outlook skills.
- Knowledge of supply management principles and practices.
- Knowledge of construction or building industry preferred.
- Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications.)
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