IT Specialist
Job Posting for IT Specialist at US Office of the Assistant Secretary for...
Duties
Incumbents will receive assignments of a developmental nature, which are designed to prepare them for higher-level work as IT Specialists. Duties may include, but are not limited to the following with supervisory/senior advisor assistance:
- Catalogs/maps systems and interfaces used to manage data, establishes standards for data management, analyzes current state, determines desired future state, and identifies
projects needed to close the gap between current state and future goals.
- Analyzes data models using data modeling tools. Works with higher-graded team members to take specific measures to make certain that architecture and standards
support process reengineering and system modernization.
- Develops models for capabilities and processes to support agencies and operations and support functions in the Department.
- Assists in the development of the underlying rationale and business cases for allocation of IT resources. Completes on-the-job assignments to learn the processes, roles, and
responsibilities involved in enterprise-wide technology implementations. Organizes business processes and IT infrastructure information to improve the integration and standardization of the DOL Enterprise Architecture.
Requirements
Conditions of Employment
- Appointment to this position may require a background investigation.
- Requires a probationary period if the requirement has not been met.
- Must be at least 16 years old and a U.S. Citizen.
This position is being filled through Direct Hire Authority. Traditional rating and ranking of applications does NOT apply. Veteran’s preference does not apply.
Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and to submit documentation of proof of vaccination or to be in the process of requesting an exception to the vaccination requirement before appointment or onboarding with the agency. The agency will provide additional information regarding which forms of documentation can be accepted and how you can request to be considered for a legally required exception from this requirement.
Currently, implementation and enforcement of Executive Order 14043 has been suspended pursuant to an injunction pending further litigation.
Qualifications
Education
A. Bachelor's Degree with Superior Academic Achievement (SAA). Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR the degree provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. SAA may be met by one of the following three:
- Class standing – must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses;
- Grade-point average (GPA) – GPA of 2.95 or higher overall, a GPA of 2.95 or higher for courses completed during the final 2 years of the curriculum, or a GPA of 3.45 or higher for your major GPA or for courses in your major completed during the final 2 years;
- Membership in a national scholastic honor society.
OR
B. One Full Academic Year of Graduate Level Education. Bachelor's Degree must have been in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR the degree provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
Experience
IT-related Experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing one’s own work.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes orally presenting information and ideas in an understandable manner.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally presenting technical information in an effective, professional, and understandable manner in formal settings; engaging in discussions and sharing of information with co-workers or team members.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes resolving simple or routine situations that impact one’s own work; gathering and applying information from standard materials or sources; investigating and collecting needed information to outline a proposed solution to a simple problem; utilizing various sources to conduct research to acquire information sufficient to support decisions and problem resolution recommendations; gathering and analyzing facts and drawing logical conclusions.
AND
Specialized Experience
Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-5, in the Federal Service to qualify for this position.
Specialized experience is defined as:
- Experience developing and sustaining relationships with customers' management and staff; capturing new or ongoing IT concerns and priorities for tracking and/or resolution.
- Experience facilitating discussions with non-technical customers, to collect and understand the organization's mission/objectives, specific business needs, current-state pain points and pressures, and translate them into formal IT business requirements.
- Experience presenting customer requirements and priorities to IT subject matter experts (e.g., developers, project managers, desk-side support, product managers) to develop and recommend appropriate solutions.
Education
Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.
If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.
Additional information
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflect the diversity of the people we seek to serve, and model a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Evaluation Factors (Competencies)
For this position, individuals must have IT-related experience demonstrating each of the competencies listed below:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Technology Application: Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and service.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.
Please review the evaluation details here.
The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) Eligibility. Click/Review these ICTAP/CTAP links to confirm what must be submitted as proof that the requirement has been met.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
Unofficial Transcript(s) (in English) - If you are using education as a basis for qualifying for this position, you must submit all applicable academic transcripts demonstrating that you meet the qualifying educational requirements (ex. BA/BS, MA, JD, Ph.D., etc.). If specific coursework is required to qualify, you must supply an unofficial transcript from each academic institution in which the required courses were taken in order to receive credit. You may upload your unofficial transcript(s) as one document with a maximum size limit of 5 MB.NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.
Reference the “Education Section” for College Transcript and Evaluation of Foreign Education.
Effective December 17, 2022, applicants will no longer have the ability to submit supporting documents via FAX. Applicants will continue to submit supporting documents with the more commonly used methods below:
- Transfer from USAJobs
- Upload directly from a computer
- Submit a picture from a mobile device
If you are unable to use any of the methods listed above, please reach out to the HR Specialist shown in the contact information section of the vacancy.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (EDT) on the date the application limit was reached or the vacancy closing date, whichever occurs first, to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY.” Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy-specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application.” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application by returning to USAJOBS, clicking the vacancy then "Update Application." If the vacancy closes on the date the application limit is reached, applicants will no longer be able to edit their applications.
Agency contact information
Kayla Toft
Phone
3123536761
TDD
711
Email
toft.kayla.m@dol.gov
Address
Labor, Ofc Asst Sec Admin and Management
Chicago Staffing Center
Chicago, Illinois 60604
United StatesNext steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
For instructions on how to check the status of your application, go to: USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) Eligibility. Click/Review these ICTAP/CTAP links to confirm what must be submitted as proof that the requirement has been met.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
NOTE: The OFFICIAL Transcript(s) MUST BE RECEIVED, if you are selected, and prior to receiving the firm offer with a start date.
Reference the “Education Section” for College Transcript and Evaluation of Foreign Education.
Effective December 17, 2022, applicants will no longer have the ability to submit supporting documents via FAX. Applicants will continue to submit supporting documents with the more commonly used methods below:
- Transfer from USAJobs
- Upload directly from a computer
- Submit a picture from a mobile device
If you are unable to use any of the methods listed above, please reach out to the HR Specialist shown in the contact information section of the vacancy.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This position is being filled through Direct Hire Authority and is open to all U.S. Citizens and ICTAP/CTAP eligibles in the local commuting area. All applicants who meet the basic qualifications will be forwarded to the Selecting Official for consideration. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.
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