IT SPECIALIST

POSTED ON 11/30/2022 AVAILABLE BEFORE 3/21/2023
US Office of the Chief Information Officer Hired Organization Address Wallops Island, VA Remote Full Time

Job Posting for IT SPECIALIST at US Office of the Chief Information Officer

Duties

As an IT Specialist you will provide a variety of services in more than three of the following specialties: Applications Software, Customer Support, Data Management, Internet, Network Services, Operating Systems, Policy & Planning, Security, Systems Administration.

You will be responsible for the following duties:

  • Determines hardware/software needs, reviews, and installs hardware/software to maintain the integrity and accessibility of the system. Monitors network performance and ensures that optimum performance is maintained at all times. Provides technical advice and assistance, including training to personnel involved in the utilization of the network.
  • Uses knowledge of IT principles, methods, and practices to plan, implement and coordinate services to diagnose and resolve problems, and ensure continuous service.
  • Coordinates, develops, and implements local and/or regional IT systems, resolves IT problems; develops and displays summarized management statistics; ensures program accuracy and implementation; writes, evaluates and reviews procurement specifications, and accepts and/or rejects products.
  • Evaluates the feasibility of proposed new systems or applications development projects, consulting with customers to refine functional requirements, translating functional requirements into design specifications, determining best approaches for implementation with the technical environment, and working with developers to solve problems.
  • Designs, develops, and manages websites for Internet and Intranet sites. Gathers appropriate data, develops and/or acquires computer graphics and images. Maintains statistics on related websites and ensures quality and accuracy of websites are consistently monitored.
  • Provides documentation to end-users and ensures proper hardware and software configurations. Analyzes proposed change requests to ensure consistency with organizations' program direction; evaluates various hardware and software available; coordinates implementation via status meetings; provides guidance and notifies appropriate users of change.

Requirements

Conditions of Employment

  • You must be a U.S. Citizen.
  • You may be required to serve a trial period.
  • You must apply on-line via the GSA website.
  • Direct Deposit of salary check to financial organization required.
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.

Qualifications

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-07 salary range starts at $44,740.00 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-05 level or higher in the Federal service.

Applicants applying for the GS-07 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-05 level in the Federal service as described below:

IT SPECIALIST COMPETENCY REQUIREMENTS:

  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates “state of the art” technology of the industry.
  • Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.
  • Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.
  • Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints.

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is experience performing routine administrative work requiring basic information technology knowledge, and completing work products and IT projects using IT methods and techniques, application of IT theory, and basic principles.

OR

EDUCATION SUBSTITUTIONS: 1 full year of graduate level education or superior academic achievement. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Superior Academic Achievement (SAA) at the baccalaureate level is fully qualifying at the GS-7 level. To claim SAA, submit documentation of one of the following:

  • Class standing - You must be in the upper third of your graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
  • Grade-point average (rounded to one decimal point) of:
    • 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of your curriculum; or
    • 3.5 or higher out of a possible 4.0 ("B " or better) based on the average of the required courses completed in your major field or the required courses in your major field completed during your final 2 years of the curriculum.
  • Election to membership in a national scholastic honor society in one of the national scholastic honor societies listed by the Association of College Honor Societies.

The GS-09 salary range starts at $54,727.00 per year.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-05 level or higher in the Federal service.

Applicants applying for the GS-09 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS-07 level in the Federal service as described below:

IT SPECIALIST COMPETENCY REQUIREMENTS:

Attention to Detail - This skill is generally demonstrated by assignments where the applicant investigates and evaluates “state of the art” technology of the industry.

Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems.

Oral Communication - This skill is generally demonstrated by assignments where the applicant persuades others to take a particular course of action or to accept findings, recommendations, changes, or alternative viewpoints.

Problem Solving - This skill is generally demonstrated by assignments where the applicant identifies and accommodates technology and resource constraints.

SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is experience performing routine administrative work requiring basic information technology knowledge, and completing work products and IT projects using IT methods and techniques, application of IT theory, basic principles, and applying different and unrelated IT processes and methods to complete developmental assignment such as monitoring network functionality, participating in testing or evaluating technical data or components, translating customer business requirements into technical specifications, providing information to customers on using installed systems, etc.

OR

EDUCATION SUBSTITUTIONS: Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such degree or a LLB or J.D. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

  • Note: If substituting Superior Academic Achievement (SAA) for experience at the GS-7 level, please note that grade-point averages are rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. The Qualifications requirements above will reflect if SAA is accepted for this position and the online questionnaire will offer the option to select SAA as a qualifying response.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions

Additional information

Bargaining Unit status: To be determined after selection.

Additional vacancies may be filled from this announcement as needed; through other means; or not at all.

If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants.

On a case-by-case basis, the following incentives may be approved:

  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area.

All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.


  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 11 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules and telework
    • Transit and child care subsidies
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will measure your possession of the following competencies or knowledge, skills, and abilities:

  • Knowledge of basic IT analytical techniques.
  • Ability to determine customer IT requirements.
  • Ability to communicate factual and procedural information clearly orally.
  • Ability to communicate factual and procedural information clearly in writing.
  • Ability to gather and analyze basic facts and draw conclusions.
  • Knowledge of applying IT principles and practices.
  • Knowledge of information technology (IT) principles, methods, industry standards and practices.
  • Ability to evaluate established methods and procedures and prepare recommendations.
  • Ability to communicate effectively orally.
  • Ability to communicate effectively in writing.
  • Ability to provide information, assistance, and guidance.

If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.

This position is a Luevano-covered position. Eligible applicants applying under the following authorities for the GS-5 & 7 grade levels must take and pass the Administrative Careers With America (ACWA) assessment as part of the qualifications/rating process: Veterans Employment Opportunity Authority (VEOA), 30% Disabled Veterans Authority, Military Spouse Authority and, non-competitive authority to hire Peace Corps returnees and AmeriCorps VISTA (Volunteers in Service to America). Once assessed, these applicants are evaluated in the method described above.br>



You may preview questions for this vacancy.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 11 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules and telework
    • Transit and child care subsidies
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

    • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
    • Current or Former Political Appointees: Submit SF-50.
    • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
    • Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.

    • Sign in or register on USAJobs and select a resume and documents to include in your application.
    • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
    • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
    • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).

    Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions.

    Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

    Agency contact information

    Toynia Small

    Phone

    404-987-7187

    TDD

    800-877-8339

    Fax

    111-111-1111

    Email

    toynia.small@gsa.gov

    Address

    GSA, Office of GSA IT
    General Services Administration
    Office of Human Resources Management (CRSC)
    1800 F Street NW
    Washington, District of Columbia 20004
    United States

    Next steps

    THIS IS A PUBLIC NOTICE: This Notice is issued under direct-hire authority (DHA) to recruit new talent to this occupation for which there is a severe shortage of candidates. This means that we can hire any qualified candidate, either from this notice or from any source.

    NOTE: Current civil service employees will receive new appointments if selected under this Direct Hire Authority.

    This Notice is issued under direct-hire authority to recruit new talent to occupations for which there is a severe shortage of candidates. We have a severe shortage of qualified applicants for our Information Technology positions. To help us fill these jobs, we have been granted “Direct Hire Authority” or DHA. This means that when we have a vacant job, we can hire any qualified candidate, either from this notice or from any source. The benefit of applying to this notice is that your application may be shared with a hiring manager if they request resumes from this notice.

    The following process is used if your application is complete and active as of the cut-off date deadline.

    • ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
    • REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
    • SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
    • FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

    Thank you for your interest in working for U.S. General Services Administration!

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

  • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

  • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  • Current or Former Political Appointees: Submit SF-50.
  • College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.
  • Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

THIS IS A PUBLIC NOTICE: This Notice is issued under direct-hire authority (DHA) to recruit new talent to this occupation for which there is a severe shortage of candidates. This means that we can hire any qualified candidate, either from this notice or from any source. NOTE: Current civil service employees will receive new appointments if selected under this Direct Hire Authority. For more information on DHA, please visit http//www.opm.gov/directhire/index.asp

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