Management and Program Analyst (CX Strategist)

Duties

The mission of the DEEOIC is to administer the benefits provisions of the Energy Employees Occupational Illness Compensation Program Act (EEOICPA), which provides compensation and medical benefits for covered workers who sustain certain employment-related illnesses as a result of exposure to beryllium, ionizing radiation, and other hazards unique to nuclear weapons production and testing.

BOTA supports this mission through the receiving, researching, and writing of draft responses to correspondence received by the Office of the Director from claimants, Congress, and other internal and external stakeholders; drafting responses to the annual Ombudsman’s Report to Congress; creating brochures and similar documents that are used by external parties to better understand the DEEOIC Program and what is offered to DEEOIC’s claimant population.

Additional selections may be made using this announcement.

Relocation/PCS funds are not authorized.

Major Duties of this position includes but are not limited to:

• As an analytical expert, the incumbent is responsible for designing and undertaking complex management studies, initiatives, or data gathering efforts to identify actual or potential problem impacting management and program operations and/or customer experience in both the short‐ and long‐term.
• Identifies and develops data for use in the management and direction of operations and programs; recommends digital tools and strategies; leverages data; and briefs analytical findings, insights, and recommendations to Agency management via reports, presentations, and/or other relevant outputs (e.g., stories, videos, and exhibits) that make informed decision‐making and assist with improving management operations and overall Program delivery.
• Conducts surveys, interviews, focus groups, usability test session, secondary research, observational studies, etc. and provides root‐cause analysis of customer experience issues, performance, and/or customer concerns.
• Provides recommendations for problem resolution consistent with established Agency and Departmental policies and guidelines.
• Identifies, develops, and/or leads initiatives to improve customer experience (CX) and Federal service delivery, increase programmatic customer experience maturity, and apply government-wide leading practices, specifically focused on digital tools, information and compliance with CX Executive Orders, ADA Section 508, and related regulations and laws about accessibility, inclusion and CX/Human Centered Design.
• Develops new or modified quantitative and/or qualitative techniques and methods for gathering operational and program data to analyze and evaluate the effectiveness and efficiency of management and program operations in meeting established goals and objectives, particularly from the digital customer experience viewpoint.
• Works with stakeholders across OWCP organizations, functions, and levels to build customer understanding and solve challenging problems by leveraging data/metrics, measuring results, and developing new or modified methodologies into Existing digital tools, systems, and information presentations.
• Reviews, evaluates, distills, and synthesizes data to uncover issues, identify trends, and provide insights that drive organizational digital strategy and program improvement.
• Embed human-centered design practices so that others can both benefit from these approaches and learn methods for sustainable change.

Requirements

Conditions of Employment

• Must be at least 16 years old and a U.S. Citizen.
• Appointment to this position may require a background investigation.
• Requires a probationary period if the requirement has not been met.

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and to submit documentation of proof of vaccination or to be in the process of requesting an exception to the vaccination requirement before appointment or onboarding with the agency. The agency will provide additional information regarding which forms of documentation can be accepted and how you can request to be considered for a legally required exception from this requirement.

Currently, implementation and enforcement of Executive Order 14043 has been suspended pursuant to an injunction pending further litigation.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

  - Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.

  • Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive veteran's preference. For more information, go to https://www.fedshirevets.gov.

  • Displaced Employee Placement Documents – Only required if requesting priority consideration under CTAP or ICTAP eligibility.

  • Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

  
  

• How to Apply

  To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.

  Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

  SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.

  STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.

  STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.

  STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

  STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.

  STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.

  NEED ASSISTANCE?
  Please call the Monster Help Desk at 1-866-656-6831 for further assistance. Be prepared to work in the system when you call.

  Agency contact information

  Monique C. Smith

  Phone

  215-861-5098

  TDD

  711

  Fax

  215-861-5096

  Email

  Smith.monique.c@dol.gov

  Address

  Labor, Ofc of Workers' Compensation Programs
  OHR Philadelphia Service Center
  Philadelphia, Pennsylvania 19106
  United States

  Next steps

  Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

  For instructions on how to check the status of your application, go to: USAJOBS Help Guide.

  USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

All U.S. Citizens; ICTAP and CTAP eligibles. Also advertised as job # MS-22-PHIL-OWCP-0206 for status applicants; VEOA eligibles; Land & Base Management Workforce Flexibility Act eligibles; and Military Spouse eligibles. To be considered for each vacancy, apply to BOTH jobs.