Relationship Manager - Trademark Digital Products

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Relationship Manager, Trademark Digital Products to maximize the value clients get from the firm’s digital trademark visualization solution. Reporting to the Senior Director of Digital Transformation & User Experience, the Relationship Manager, Trademark Digital Products will own the digital tool created by our Trademark practice and will be the primary point of contact for clients using the product, working closely with them to understand their needs, provide training and support, and collaborate with our product team to ensure that our tool meets their evolving needs. The Relationship Manager will be responsible for onboarding new clients, guiding them through the implementation process, and working with them to optimize their use of the tool. This position will reside in our Philadelphia office and offers a hybrid in-office/remote working schedule. Key responsibilities include: Prepare and lead monthly operational reviews that include best practices, user feedback and performance metrics. Provide feedback to practice group leadership and product management on product needs or trends as represented by our user base. Manage the training, onboarding and user support. Design and implement operating models that will drive the future improvements of the Trademark practice digital products. Develop a close understanding of the trademark registration process. Maintain industry expertise; keep abreast of trends and new ideas in the areas of trademark registration. Provide direct input into the development, implementation and launch of new trademark digital solutions. Monitor client usage and identify opportunities for upselling and cross-selling. Advocate for clients internally, ensuring that their feedback and needs are heard and incorporated into the product development roadmap. Continuously monitor user satisfaction and take proactive measures to address any issues or concerns. Experience and preferred qualifications: Advanced proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, etc.) Familiar with web development technologies, such SharePoint and html Strong understanding of legal processes and the ability to define solutions to increase productivity Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.” #LI-Hybrid #DY-1 Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts: Professional Staff positions: Please call 888.534.5003 or email talent.acquisition@morganlewis.com Lawyer/Summer Associate positions: firmattorneyrecruiting@morganlewis.com Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at talent.acquisition@morganlewis.com. At Morgan Lewis, we work in collaboration around the world—always ready to respond to the needs of our clients and craft powerful solutions for them. From our offices in strategic hubs of commerce, law, and government in North America, Asia, Europe, and the Middle East, we work with clients ranging from established, global Fortune 100 companies to enterprising startups. We provide comprehensive litigation, corporate, finance, restructuring, employment and benefits, and intellectual property services in all major industries, helping clients address and anticipate challenges across vast and rapidly changing landscapes. And we approach every representation with an equal commitment to first understanding, and then efficiently and effectively advancing, the interests of our clients and arriving at the best results. SEARCH FIRMS: Morgan Lewis does not accept resumes or referrals from search firms for most staff positions. If you are a search firm, employment agency, or representative of either, you will not be compensated in any way for your referral of a candidate to a position not approved for agency recruiters and/or for an inquiry submitted to anyone other than the recruiting contacts as listed on our main website.