Account Manager

POSITION SUMMARY:

The Account Manager ensures that the client’s facilities are sanitary, organized and safe. He/she participates in the hiring, ongoing training and supervising of the janitorial staff. The Account Manager communicates with the client on an ongoing basis. He/she engages in quality assurance activities to ensure that quality services are provided consistently and that corrective actions are taken immediately as needed.

ESSENTIAL JOB FUNCTIONS:

Through the employee’s own efforts, and through coordination of others, the employee accomplishes the following essential functions in accordance with contractual requirements:

• All work areas are clean and sanitized, including bathroom sinks, toilets, tubs, and commodes.
• Areas are swept, vacuumed, and mopped.
• Furniture, metal work, and chromes is polished using approved cleaning and polishing compounds.
• Blinds, furniture, file cabinets, and windowsills are dusted.
• Walls, ceilings, woodwork, and chrome are washed using approved cleaning and polishing compounds.
• Walls, ceilings, woodwork, windows, mirrors, and fixtures are washed using both step and extension ladders.

• Communicates staffing needs and assists in the hiring of employees as needed.
• Develops staff schedules according to the client needs.

• Ensures staff coverage when janitors are absent.
• Provides Janitorial services as needed in the absence of the Janitor.

• Trains janitorial staff on methods and job procedures, including safety protocols and proper use of equipment.
• Ensures janitorial staff are trained before performing job functions.
• Ensure training information is documented and staff sign attendance sheets as needed.
• Maintains a system for keeping training documentation.
• Intervenes and provides training as opportunities present themselves.
• Completes and submits monthly safety training and documentation.
• Writes effective performance evaluations and written corrective actions as needed.
• Regularly and effectively facilitates and documents staff meetings.

• Prioritizes work assignments in order to complete tasks in a timely manner.
• Changes assignments and reprioritizes based on unforeseen events (ie. Spills, etc.).
• Informs the supervisor when tasks need to be reprioritized and /or assignments need to change.

• Recognizes and reports unsafe conditions and maintenance problems and intervenes immediately as needed to ensure safety. (ie. Blocks access to wet floors, etc.)
• Ensures that infection control procedures are adhered to on an ongoing basis.
• Ensures buildings are secured and locked at appropriate times.
• Observes appearances and conditions of premises and equipment; reports needed repairs, safety hazards or conditions requiring outside vendor services.
• Ensures the use of all equipment and chemicals in a safe manner and according to directions.
• Ensures that staff employ proper lifting techniques to prevent injury to themselves or others.
• Facilitate ongoing training to prevent untoward incidents.
• Ensures that staff wears proper clothing (ie. Slip resistant, closed toe shoes) at all times to ensure safety.
• Reports injuries according to policies, assists in investigations and writes incident reports as needed.

• Reports and responds to client grievances immediately, representing US&S in a positive manner.
• Investigates client complaints.
• Works effectively with the client to address identified problems.
• Performs quality inspections on an ongoing basis and takes corrective actions in a timely manner.
• Ensures that janitorial staff wear their uniforms at all time on the premises.

• Write reports.
• Ensure timesheets reflect actual hours worked by employees.
• Monitor overtime.
• Maintain a system for ensuring adequate inventory of supplies.
• Issue supplies and equipment in adequate amounts to janitorial staff.
• Replace broken equipment in a timely manner.
• Adheres to all policies and procedures, including those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual.
• Other job duties as assigned