IT Specialist (SYSANALYSIS)

POSTED ON 12/5/2022 AVAILABLE BEFORE 3/22/2023
US Technology Transformation Service Hired Organization Address Wallops Island, VA Remote Full Time

Job Posting for IT Specialist (SYSANALYSIS) at US Technology Transformation Service

Duties

Key facts about this DHA notice:

  • TTS is seeking to fill multiple TERM appointments at the GS-14, and GS-15 level.
  • This is a virtual/remote position.
  • Duty station to be determined upon selection.
  • Salary to be determined upon selection, depending on duty location.
  • Current civil service employees will receive new appointments if selected under this Direct Hire Authority.
  • Any selections made will be contacted by Human Resources. No additional status notifications will be sent.
  • Your application status will not change from "application received/in review" even after the public notice has closed.

You must perform the following Major Duties utilizing expert level skill, mastery knowledge and significant IT experience:

GS-14:

Technology Expert/Advisor:

  • Engages with customer agencies to perform needs analyses to define opportunities for new or improved business processes,
    solutions, practices, products, services or strategies based on user needs. This includes researching, customer listening,
    advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.

Project Service, Platform, or Product Leadership:

  • Provides sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related
    issues for the betterment of the customer. Provides expert leadership and guidance in how to use research findings to influence
    project, product, platform, or service development.

Provides Leadership to Teams:

  • Provides leadership in the design, development, and deployment of IT solutions leveraging current and emergent technologies
    and best practices. Leads cross-functional teams to develop IT products, platforms, or services.
  • Leads experience design and research to iteratively develop IT products, platforms, or services within large or complex
    environments. Applies and tailors agile methodologies to meet different delivery needs.

Relationship Management:

  • Ensures that agency customers are fully engaged members of the team and helps them manage expectations with their
    stakeholders. Build IT services, products, or platforms, including developing services, products, or platforms using agile or
    iterative methodologies, and using user-centered design methods.

GS-15:

Technology Senior Expert:

  • Serves as a senior expert systems analyst and design consultant responsible for providing leadership, management, and
    direction to multiple highly complex, time-sensitive, high visibility, and diverse IT projects and initiatives.

Project Service, Platform, or Product Leadership:

  • Provides expert and authoritative leadership and guidance in how to use research findings to influence project, product,
    platform, or service development.
  • Evaluates a range of qualitative and quantitative metrics around customer experience, information architecture, interaction
    design, content strategy, change management, product design, organizational design, and service design to inform iterative
    development and strategy decisions.

Provides Leadership to Teams:

  • Leads cross-functional teams at scale or in highly complex environments to develop IT services. Leads experience design and
    research to iteratively develop IT products or services within large or complex environments.

Relationship Management:

  • Works closely with partners in senior leadership roles and navigates conflicting priorities from senior
    stakeholders or in complex environments.
  • Works closely with partner agencies in a leadership role and navigates and works through conflicting priorities from
    stakeholders.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Register with the Selective Service if you are a male born after 12/31/1959
  • Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

  • Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch.
  • Serve a one year probationary period, if required.
  • Undergo and pass a background investigation (Tier 2 investigation level).
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
  • There may be some walking, standing, bending, carrying of light items, or driving an automobile. No special physical demands
    are required to do the work.
  • Participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area).

Qualifications

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year)
  • number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to
apply and include this experience on your resume.


For a brief video on creating a Federal resume, click here


The GS 14 step 1 salary range starts at $111,521 per year. The total salary will be determined upon selection and based on the
associated GS locality pay table for your assigned duty location.

The GS 15 step 1 salary range starts at $131,178 per year. The total salary will be determined upon selection and based on the
associated GS locality pay table for your assigned duty location.

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

QUALIFICATIONS


BASIC REQUIREMENTS: Have IT-related experience demonstrating EACH of the four competencies listed below:

Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials).

Customer Service - This skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups.

Oral Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.

Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate; AND

GS-14 LEVEL SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the Basic Requirements listed above, you must have one year of specialized experience. Specialized experience: Specialized experience for this role is defined as:

  • Experience leading and completing a design, content strategy, or service design initiative, engagement, project, or strategy;
  • Experience working on and leading a cross-functional team in an agile or iterative environment;
  • Experience with content strategy or design methodologies. For example: information architecture, UX writing, editorial design, usability research, user interviews, contextual inquiries, observational research, participatory workshops or product design;
  • Experience participating in the design, development, and delivery of digital products, platforms, or services;
  • Experience participating in content strategy or design sessions or workshops.

OR
GS-15 LEVEL SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the Basic Requirements listed above, you must have one year of specialized experience. Specialized experience: Specialized experience for this role is defined as:

  • Experience leading and collaborating on design, content strategy, or service design projects and initiatives;
  • Experience managing and working on cross functional teams in an agile or iterative environment;
  • Experience with content strategy or design methodologies. For example: information architecture, UX writing, editorial design, usability research, user interviews, contextual inquiries, observational research, participatory workshops or product design;
  • Experience with the creation, design, or delivery of digital products, platforms, systems, or services;
  • Experience facilitating content strategy, design sessions, or workshops;
  • Experience leading a team of designers and training them on user centered design, content strategy, content design, or service design methodologies.

Education

This job does not have an education qualification requirement.

Additional information

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including:

  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.

Our commitment is:

  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and

Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Bargaining Unit status: Will be determined at time of selection.

On a case-by-case basis, the following incentives may be approved:

  • Recruitment incentive if you are new to the federal government
  • Relocation incentive if you are a current federal employee
  • Credit toward vacation leave if you are new to the federal government

Relocation-related expenses are not approved and will be your responsibility.

Additional vacancies may be filled from this announcement as needed; in this or other GSA organizations within the same commuting area, through other means; or not at all.


  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 11 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules and telework
    • Transit and child care subsidies
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Submitted material will be evaluated against the basic qualifications. Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Veterans' Preference does not apply to the direct hire recruitment procedures. Certain selections made under this notice will be processed as new appointments to the civil service. Current civil service employees might be given new appointments to the civil service. You may not be considered for the position, if any part of the application is incomplete or missing the required supporting documentation. Falsifying your background, education and/or experience is cause for not hiring you or dismissing you if hired.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions. If you are an Interagency Career Transition Assistance Plan eligible or a GSA Career Transition Assistance eligible, you must be considered well qualified to receive priority. ICTAP/CTAP. Well qualified is defined as possession of the majority of competencies required for the position and will be determined, based upon a review of your resume against the competencies required for the position being filled.



You may preview questions for this vacancy.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 11 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules and telework
    • Transit and child care subsidies
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

    • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

    • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
    • Current or Former Political Appointees: Submit SF-50.
  • How to Apply

    This Direct Hire Public Notice will be used to build a list/inventory of applicants that may be referred as vacancies become available. This public notice may close once all positions have been filled which may be before the actual closing date.

    Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. To begin, click the Apply Online button on the vacancy announcement.

    • Sign in or register on USAJobs and select a resume and documents to include in your application.
    • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
    • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
    • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer); USAJOBS (click the "USAJOBS" link to complete the transfer process) or FAX (read the “Fax instructions” provided prior to printing the Fax Cover Sheet and faxing your information).

    Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

    Agency contact information

    Loyola Ukpokodu

    Phone

    816-823-1018

    Fax

    202-219-0982

    Email

    Loyola.Ukpokodu@gsa.gov

    Address

    GSA, Technology Transformation Service
    General Services Administration
    Human Resources Division (CPS)
    2300 Main St.
    Kansas City, Missouri 64108
    United States

    Next steps

    After the closing date/deadline:

    • ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
    • REFERRAL TO MANAGEMENT: Your application status will stay "in review." No additional status updates will be provided.
    • SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
    • FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

    Thank you for your interest in working for U.S. General Services Administration!

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

  • Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

  • If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
  • Current or Former Political Appointees: Submit SF-50.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

EXPIRATION OF YOUR APPLICATION. Please be advised that although this posting is active for one year, all applications will have a 120 day expiration. If you are still interested in being considered after your 120 days are up, you must extend your application PRIOR to that date. To extend, please return to the Applicant Dashboard on your USAJOBS account, select the vacancy, and update your application.

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