What are the responsibilities and job description for the Technical Support Representative position at US TechSystems Inc?
Duties:
- Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
- Remote configuration of software according to customer specifications.
- Post-install support within the product support call center.
- Additionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs.
- This position will also work closely with the software engineering team to resolve escalated customer issues and determine requirements for future releases, as well as assist with testing future releases before launch.
- Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills.
Experience Required:
- A minimum of 3 years of appropriate IT-related customer service.
- Experience with the use of software including Microsoft Office, Word, Excel, and SAP required.
- Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
- A demonstrated understanding of computer networks and database structure is also required to perform the role.
- Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
Experience Desired:
- Experience in the medical device industry is highly desired.
- Professional phone skills and Customer Service Skills are highly desired.
- Knowledge of Android and iOS mobile operating systems is highly desired.
- Knowledge of SQL Server preferred.
Job Type: Contract
Pay: $22.00 - $28.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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