Pension Benefits Counselor

Company: Mercer Description: At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Mercer is seeking candidates for the following position to support the Mercer Retirement Administration and Customer Engagement Departments. This opportunity is open for full time remote work location in the following locations, Urbandale IA, Houston and Dallas TX, Massachusetts and Rhode Island. Pension Benefits Counselor What is in it for you? At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as: Company with a strong brand and strong results to match and are committed to making a difference in the lives of people Culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields Generous paid time off for vacation, sick, company holidays, and time to give back to your community; flexible work culture Competitive pay and outstanding benefits to help colleagues and their families live better – physically, mentally, and financially We will count on you to: Provide direct phone-based support to pension plan participants, utilizing thorough knowledge of the pension plans and related work assigned to the Pension Benefits Counselor Manage administrative and case management issues as well as data processing activities daily Manage client data using variety of technical tools and resources. Manage client requests and processes What you need to have: Prior customer servicing experience is required Experience using and enhancing Excel calculator worksheets Strong communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization Excellent organizational, time management, execution, and tracking skills. Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple deadlines. Working knowledge of MS Office Suite of software programs What makes you stand out: Contact Center experience Pension Administration experience Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #OE2023 Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Salary : $20 - $0