Temporary Help Center Analyst

THE FIRM At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine’s “100 Best Companies to Work For©” for 24 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success. JOB DESCRIPTION Under direction of supervisor, provide a single point of contact for all Alston & Bird employees to report I.S. related questions and problems. Provide first level support for customers in a timely, accurate, and courteous manner. RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO Schedule for this position is Monday – Friday 8:30 am – 5:00 pm. Must be flexible to shift changes based on business need. Provide technical support via phone and email for customers who have questions or problems relating to Alston & Bird IT systems during the firm’s Technology Refresh. Accurately document all instances in the Ticketing System including utilization of the Knowledge Base. Adhere to assigned schedule including start/end times, breaks and lunch hour and maintain flexibility in adjusting work schedule as needed to meet business needs and maintain customer service levels. SKILLS NEEDED TO BE SUCESSFUL Professional verbal and written communication. Excellent customer service skills. Experience on a Service Desk, with 100% phone support in a technically diverse environment. Expert level knowledge of MS Word and familiarity with Windows 11. Ability to successfully complete a Microsoft Word assessment. Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school. EDUCATION & EXPERIENCE Prior Service Desk experience in a legal environment or heavy support of Microsoft Office is required. Experience with Microsoft Office 11 is a plus. Overall good understanding of IT Infrastructure – network, hardware, remote & wireless technologies EQUAL OPPORTUNITY EMPLOYER Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time. Professional business references and a background check will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability you may contact us at brennan.fulton@alston.com. Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate. Alston & Bird’s HR Mission Statement Hire For Attitude Development for Tomorrow Lead For A Lifetime! Click to Watch: "Life at Alston & Bird" Michael Moore, Special Projects Catering Coordinator, shares his experience working at Alston & Bird. Welcome to the Alston & Bird Professional Staff Career portal, where you can view our current employment opportunities and apply online. At Alston & Bird, our people trust the people they work for, take pride in what they do, enjoy the people they work with, and serve the communities in which they live. Our environment has been praised as one of the most open and receptive in the United States, not only among law firms, but also among all businesses. Alston & Bird has been ranked by Fortune magazine as one of the "100 Best Companies to Work For©" for 23 years in a row. Alston & Bird LLP is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. We invite you to search and apply for employment opportunities with us.

Salary : $42,200 - $53,400