Account Representative (Remote)

Company Requirements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform high quality work within deadlines without direct supervision
• To work remotely to stay connected with the team via Microsoft Teams.
• Interact professionally with other employees, clients, and vendors.
• Work independently while understanding the need to communicate and coordinate work efforts with other employees.

Responsibilities/Duties/Functions/Tasks

Delivering exceptional customer satisfaction. Ensures customer retention by developing relationships with hospital personnel at multiple levels of the hospital including decision-makers and other key stakeholders.

• Building and maintaining strong, long-lasting client relationships.
• Manage our largest clients and provide routine account reviews.
• Manage assigned accounts and stakeholder hierarchy.
• Ensure CRM is up to date with all clinical and laboratory stakeholders.
• Schedule introductory calls with leaders and new leadership as they update internally.
• Ensure complete understanding of service offerings and that clients are aware/up to date with full catalog of testing available.
• Identify missing gaps of support/resources for each account.
• Assist with challenging client requests or issue escalations as needed.
• Stay abreast of changes in the marketplace impacting customers.
• Calling on hospital staff including Directors of OB, Directors of Women’s, Directors of Mother baby, Laboratory Directors, Senior level hospital administrators, etc.
• Building and maintaining strong, long-lasting customer relationships with multiple stakeholders within the hospital/health system.
• Leverage relationships to turn a current customer into a referral / reference source.
• Use Salesforce CRM to log all detailed activities and communications.
• Collaborate with the Newborn sales team to improve customer satisfaction and retention.
• Complete all administrative tasks thoroughly and promptly.
• Drive sales growth in existing hospital accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Participate with business development team in developing business plans and effective value propositions to increase volume and profitability in assigned hospital accounts.
• Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
• Assist with contract renewals.
• Providing on-going account specific analysis for the team.
• Identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. turnaround time, utilization, uniform pricing, etc.)
• Deliver presentation to hospital groups as needed to grow the book of business.
• Conduct hospital in-service training on an as needed basis.
• Assist with hosting and moderating webinars.
• Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
• All other duties as assigned by Sales Supervisor.

Education

• Bachelor’s Degree with business related degree (e.g., administration, management, etc.)

Knowledge

• 2 years of B2B sales experience.
• Knowledge of healthcare industry.
• Microsoft Office skills (intermediate to advanced Excel skills).
• Experience using a CRM.

Special Position Requirements

• The candidate must possess a professional image.
• Ability to stand for prolong periods of time during conferences.
• Ability to develop and sustain strong customer relationships, strong planning, and organizational skills.
• Excellent oral and written communication and presentation skills.
• Candidate must have a valid driver’s license. A motor vehicle record in good standing.
• Must be able to travel nationwide to hospitals and conferences on an as needed basis.
• Must be able to setup and work exhibit booths for conferences that occasionally extend throughout the weekend.
• Must be able to occasionally execute back-to-back conferences that may require multiple weeks on the road during busy seasons.
• Must be able to secure and execute travel and lodging plans for hotel, air, rental car, shared ride, and taxi using personal credit card for reimbursement.
• Maintain required hospital healthcare vendor credentialing immunizations up to date for onsite visits as applicable.
• Ability to travel to local/national conferences or client sites (10% travel).
• Valid drivers license with acceptable MVR results.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Education:

• Bachelor's (Required)

Experience:

• Medical sales: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Salary : $60,000 - $80,000