Store Retail Associate

Title: Store Retail Associate

Supervisor’s Title: Ship’s Store Manager

The USNMF:

The USNMF performs its mission “to honor, recognize and celebrate the men and women of the sea services, past, present and future, and to inform the public about their service” through exhibits, programs and events. With the Visitor Center, the 230-person Arleigh Burke Theater, the Delbert D. Black National Chiefs Mess, and the Ship’s Store, we are located adjacent to the USN Memorial (Plaza) which is operated by the National Park Service. We have informative and engaging exhibits, are recognized as the “CNO’s Quarterdeck,” and host hundreds of events throughout the year honoring the men and women of the sea services.

The USNMF‘s vision is to become a destination location by producing great events, programs and exhibits while at the same time operating efficiently and effectively as an “employer of choice” and generating enough revenue to do even greater events, programs and exhibits.

Nature of the Position:

The Ship’s Store Retail Associate is a combination of customer service and management operations. The Retail Associate is someone who wants to work in a fun and fast paced environment selling our unique assortment of USNMF products including apparel and accessories, books, gadgets, toys, souvenirs, and more. In this position, you provide our visitors with an exceptional retail experience through proactive customer engagement, product knowledge and selling. In addition, you assist the Leadership Team with achieving sales goals, daily store operations, maintaining the sales floor and displays, stocking, and store cleanliness. This position is a part time with an average of 20 hours per week, non-exempt position and requires availability Sunday-Saturday.

This job is a civilian position and does not require military service (including commission and enlistment)"

Major Tasks, Duties, and Responsibilities

SHIP’S STORE

• Greet and welcome customers, responding to questions, improving engagement with merchandise by handselling and providing outstanding customer service.
• Remain knowledgeable on in-stock products and those available for order.

• Collects all types of revenue, cash/credit cards/checks, and processes all transactions through Shopify.

• Process sales, returns, exchanges, etc.
• Knowledge of products in store, including artisan information.
• Assist with stocking shelves, and packaging items for mail.
• Balance a cash drawer.
• Maintain a clean and welcoming store environment.

Measures of Performance:

· Achieve monthly, quarterly and annual sales budget.

· Achieve monthly, quarterly and annual KPIs (Avg. Sale, Daily Sales, UPT).

· Positive customer feedback and customer satisfaction surveys.

· Work collaboratively with the ALL USNMF team members.

· Accuracy in utilizing Shopify POS.

· Accuracy in handling of cash

Key Qualifications:

• High School Diploma or equivalent required.
• 1 year Retail Management experience preferred.

· A friendly and energetic personality with customer service focus.

• Ability to provide excellent customer service.

· Ability to follow both oral and written instructions.

· Ability to perform under pressure and address complaints in a timely manner.

· Ability to remain calm during an emergency in order to effectively and efficiently handle the evacuation of visitors and guests should the situation warrant.

• Adaptable to a changing work environment.
• Ability to work independently or as part of a team.
• Ability to demonstrate reliability and dependability.
• Adaptable to a changing work environment.

• Basic computer and typing skills.
• Must be able to pay attention to detail and handle multiple tasks.
• Ability to effectively complete job assignments despite changing priorities and numerous interruptions.
• Ability to demonstrate reliability and dependability.

· Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays. (Required)

· Physical demands:

o This position involves constant moving, talking and listening, reaching, grabbing and standing. May occasionally involve stooping, kneeling, crouching and climbing ladders.

• Ability to pass a pre-employment background and financial responsibility check. (Required)
• Ability to lift up to 50 lbs without injury.
• Navy Experience Preferred but not required.

This job is a civilian position and does not require military service (including commission and enlistment)"

The USNMF provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Washington, DC 20004: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location