Regional Transition Lead

Why join our team?

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)!

Here is what an independent external survey told us:

• 97% agree they like the work they do
• 90% are satisfied with the pay and benefits
• 95% would recommend working here to friends and family
• 95% would recommend the USO services to a friend

The Regional Transition Lead is responsible for successful management and delivery of USO transition services inside of a region or more than two transition locations.

Principal Duties and Responsibilities (*Essential Duties)

• Manage day-to-day planning, delivery, and evaluation of USO tools and resources designed to provide professional services support to service members and their families in order to better prepare them for transition out of the military, ensuring a cost-effective, safe, welcoming, well-maintained, and customer-friendly environment in assigned region.*
• In coordination with Regional Director of Operations and other leadership, audit client acquisition and regional marketing strategies, and review distribution of marketing materials across multiple channels in order to raise awareness of regional USO transition programs and services while driving customers to the program.*
• Conduct routine needs assessments, customer service reviews and manage team performance metrics related to the production, delivery and quality of USO transition services in the Region. Coordinate with Regional and National Transition leadership to recommend introduction, revision, expansion, and/or termination of programs, services and events based on results. Direct and implement suggested and/or required changes.*
• Prepare, review and present reports, including, but not limited to, financial and after-action reports to regional and national stakeholders.*
• Maintain coordinated regional network of military, public and private service providers. Assist with development of new and existing working relationships with U.S. military and regional leadership in order to maximize service awareness and delivery.*
• Actively manage full-cycle human capital activities of Transition Managers and their subordinate staff, including recruitment, supervision, training and development and recognition for staff. Ensure delivery of excellent customer service.*
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in Business, Marketing or related field.
• 5 years work experience including 1 years in a supervisory capacity for a not-for-profit, military, multicultural and/or global organization.
• Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense and other compatible public and private services available within assigned geographic service area. General awareness of effective marketing & communications techniques.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business/accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Salesforce.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details:

• This position is located in Dallas, Texas. Preference will be given to local candidates within commuting distance to the location.
• This position requires up to 50% travel
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today and be a force behind the forces