Director of IT

The Director of Information Services (HDIS) (IT) is responsible for all functions in support of the hospital mission, vision, and facility goals. The Director of IT identifies the cost-effective systems needed to support the business of the department taking into account business trends, resource availability and changes in customers.  This position establishes effective working relationships with all constituencies including patients, physicians, employees and vendors.  The Director of IT identifies and remedies through continuous customer satisfaction and employee involvement.  The HDIS works with Senior Management in meeting Facility goals.

The Director of IT is responsible for the oversight and maintenance of all computer system information and support of all data communication equipment – including but not limited to installation, repair, troubleshooting of computers, peripherals and network components, network management, performs other duties as assigned.  Additional responsibilities include but are not limited to installing and connecting telephone to the telephone switch.

·       Bachelor’s Degree in Information Technology preferred or equivalent experience. Minimum of 8 years of progressively responsible experience. Network management experience required.

·       3-5 years of leadership experience required.

·       Demonstrated experience in managing Health Information technology projects, to support and measure quality improvement, patient safety initiatives, regulatory and/or governmental programs.  Experience in infrastructure, service desk and ISTM preferred.

·       Strong financial acumen required as the role will be responsible for approving monthly invoices, purchase requisitions, and identifying cost-savings opportunities.

·       Ability to evaluate the current market conditions, develop a proactive plan to address those issues, and effectively implement them.

·       Customer service focus. Proven ability to understand the needs of internal and external customers and to follow-up on commitments.

·       Ability to manage customer escalations and communicate regularly with local leaders across the market during major outages. Partners with local IS teams and Clinical Informaticists to communicate planned IT outages.

·       Must have a high degree of flexibility to alter plans or change tasks at any given moment.

Supervises: Clinical analyst and Systems Engineer/desktop support

Contacts/Interacts with: Physicians, all hospital personnel and contractors and corporate colleagues

Competencies and responsibilities associated with each position are a combination of hospital wide and department specific standards. The department specific standards include the competencies appropriate for the customer served. The employee’s competencies are evaluated on an on-going basis, and formally documented at least annually as part of the Performance Appraisal process.

·    Job knowledge/Responsibilities/Productivity

·    Customer Service/Relationship/Communication

·    Environment of Care/Patient Safety

·    Infection Control/Employee Health and Safety

·    Performance Improvement

·    Patient Rights