What are the responsibilities and job description for the Hospital Collections Team Lead position at USPI?
Role and Responsibilities
The Technical Lead Hospital Revenue Cycle position has the responsibility as the first point of contact with collection staff for technical questions as related to job function, processes and policies. He/she will communicate with staff in a manner suitable to all levels of experience within their department (Level 1 thru upper management). He/she ensures the highest quality and safe delivery of customer service, maintains compliance with professionalism and Regulatory Processes.
The position is responsible but not limited to the following duties:
- Inventory assignment, reporting, and distribution
- Daily interaction with the staff and leadership on inventory for all hospital facilities
- Development of strategic efforts for net collections and aging
- Identifying trends impacting payment for hospital facilities
- Must display and foster a team environment with positive approach to education and technical mentorship
- Be approachable and patient with staff
- Clear and articulate communication to any knowledge level that may approach you with a question
- Act as a resource for all technical aspects of your department
- Assists with technical orientation of new staff
- Developing communications/relations within CSO
- Foster an environment of open communication
- Willingness to understand department staff needs and act as a resource to provide assistance to ensure positive outcome
- Building relations with staff to help identify and improve areas to ensure we are meeting our client needs and our departmental and organization goals
- Demonstrates ongoing enthusiasm and commitment to the team/department
Required Experience:
Qualifications and Education Requirements
- High school diploma or GED
- 4-5 years combined experience within USPI CSO in Billing, Cash Collections, Denials, Disputes, Follow-up, and/or Appeals and prior external positions.
- Extensive knowledge on critical business processes, primarily Billing, Collections, Dispute and Denial Management for different line of businesses (Medicare, Medicaid, Managed Care, etc.).
Medical billing and claims experience with an understanding of healthcare reimbursement process.
- Working knowledge of Electronic billing, Hardcopy billing, UB-04s, ICD-10 codes, and CPT codes.
- Strong computer skills, and intermediate skill level in Microsoft Office applications (Word and Excel) is required
Additional Notes
This is not an all-inclusive list. Additional tasks and responsibilities may be added by management based on business need.
