What are the responsibilities and job description for the Insurance Collector position at USPI?
DESCRIPTION
We are looking for a motivated performer to join our Business Office team as a Collections Specialist, with extensive knowledge of claims reimbursement and collection efforts for Managed Care, Medicare, Medicaid, Workers Comp, Out of Network Plans, Lien/Liability, etc. We are looking for a top performer with previous experience and knowledge of billing, collections, and reimbursement of claims.
This is a fast paced environment committed to producing the highest quality work for our surgery centers. The ideal candidate will be a hard working, motivated individual who is personable and courteous. We are looking for a competent Collection Specialist to contact insurance carriers and collect outstanding payments on outpatient surgery claims. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently and interdependently with other business office staff.
JOB SUMMARY
Under the direction of the Business Office Supervisor, the Collections Specialist is responsible for follow up on delinquent surgery center claims, working an expected number of claims per day (45 accounts per day). Most claims will have been submitted to insurance carriers electronically. Knowledge of how to interpret a managed care contract, Medicare reimbursement, Medicaid reimbursement, and Workers Compensation claims is a must. You will be given tools to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary.
Extensive contact with insurance carriers of all types, as well as communication with patients regarding out of pocket amounts is required. Identification of accounts that have been either under or over paid, issuing credit balance information either to the insurance carrier or the patient. All of these practices done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals.
Candidate must be a team player, and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc. Ability to manage accounts worked independently, and in a productive manner. Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients. Works well in stressful environment and in situations that demand patience.
Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees. Works under stress and in situations that demand patience and tact while providing impeccable service.
BENEFITS
Our competitive salary and benefits package includes medical and dental insurance, 401(k), paid time off, life insurance, Employee Assistance Program (EAP) and more.
Required Skills:
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
3-4 years previous collections experience, with emphasis on healthcare insurance collections of all types. Preference shown to previous experience in an ambulatory surgical setting.
Medical terminology.
Prefer previous experience working with Advantx. (Patient Accounting System)
Ability to work independently.
Excellent collunication skills and interpersonal skills.
Skilled in time management and prioritization of workload.
Outstanding customer service skills; always demonstrates professionalism.
Confident utilizing critical thinking skills.
Typing 45-60 WPM.
High School Diploma or equivalency. Some college coursework preferred.
Proficient with Microsoft Office products.
Experience with electronic patient information systems.
Prefer previous experience with Electronic Health Record systems.
