What are the responsibilities and job description for the Patient Access Clerk position at USPI?
The patient access clerk performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Essential Job Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Checks in patients for procedures and appointments
2. Assists with administrative tasks.
3. Answers central telephone system and directs calls accordingly
4. Answers questions in person and by telephone; responds to inquiries from employees, patients, and others and refers, when necessary, to the appropriate person or department.
5. Prepares outgoing mail; sorts and distributes incoming mail.
6. Assists HIM with scanning, tearing down charts, retrieval of charts, or any other task assigned by management
7. Duplicates and distributes materials.
8. Physically escort patients into and around the facility, including from the parking lot, with a wheelchair.
SUPERVISORY RESPONSIBILITIES:
N/A
OTHER DUTIES AND RESPONSIBILITIES:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time, with or without notice.
KNOWLEDGE, SKILLS, COMPETENCIES, QUALIFICATIONS, and EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
1. High School diploma or equivalent education required. One year of medical secretarial school is preferred. Medical terminology background is required.
2. Two years of experience in a related field in the last 3-5 years preferred (medical secretary & receptionist duties).
3. Strong interpersonal skills are necessary.
4. Writing skills and good grammar, punctuation, and composition skills beneficial.
5. Typing skills are required, and word processing skills preferred.
6. Ability to get along well with other people/coworkers/patients.
7. Ability to project a positive team attitude.
8. Steady attendance.
9. Flexibility in the work schedule
PHYSICAL DEMANDS
1. Will be required to lift charts frequently requiring the ability to lift 25 pounds.
2. Must be able to exert at least 50 pounds of force to assist with the moving of records and patients.
3. Frequent standing, bending, and stooping involved.
4. Must possess and demonstrate critical thinking skills.
5. Dexterity: Frequent repetitive motion of hands/wrist are involved.
6. Will be working in a clean, well-lighted area
7. May be required to deal with unpleasant environmental situations resulting from patient care or activity.
8. Hazards and Risks: Direct patient contact with possible exposure to communicable diseases, exposure to radiation, anesthetic scavenger gases, and CRT.
USPI’S EDGE™ (Every Day Giving Excellence)
USPI’S EDGE™ is the key to the differentiation of USPI as a customer-focused company. The process of completing EDGE™ requirements establishes processes and measurements that are collected, assimilated, and shared throughout USPI. All employees are involved with EDGE™. The involvement can range from doing their jobs to taking on the role of gathering and/or entering data into the computer. All employees shall at some time during their employment be required to participate in the EDGE™ program.
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
Responsible for knowing the processes involved in assuring the standards established by HIPAA and ensuring they are followed, including the practices and records relating to the use and disclosure of Protected Health Information.
WORK AUTHORIZATION/SECURITY CLEARANCE
Must be authorized to work in the United States.
AAP/EEO STATEMENT
Dunes Surgical Hospital is an Equal Opportunity Employer
