Associate III - Product Support

Role Proficiency:

Provide helpdesk support for all customer roll outs. Assign tasks guiding juniors on daily tasks under supervision from Leads and Managers.

Outcomes:

Measures of Outcomes:

Outputs Expected:

Implementation & Support:
Testing:
Product Consulting & Delivery: Project Management:
Knowledge Management:

Skill Examples:

Knowledge Examples:

• Knowledge of the Product development cycle
  • Knowledge of DevOps and CI/CD tools

  • Experience in product deployment and implementation processes

  • Domain / Industry: A working knowledge of standard business processes within the relevant industry vertical and customer business domain

  • UST and other chosen COTS Product Features / Functionality: Comprehension (awareness) of functionality of a specific product.

  • Different Implementations: Demonstrates operational knowledge in 2 or more different kinds of implementations (upgrade new implementation conversion / migration enhancements maintenance interfaces testing) for a specific product

  • Technology Concepts: Demonstrates working knowledge of technology (OS languages applications databases concepts data models etc.) technology landscape

  • Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes

  • Software Development Process Tools & Techniques: Demonstrates working experience in SDLC process (e.g. Waterfall Agile XP). Apply best practices.

  • Testing Process Tools & Techniques: Demonstrates working knowledge of various test design and execution techniques. Applies best practices in testing related to various aspects (including performance usability security) concepts and principles related to test design and test results analysis.

  • Defect Management: Demonstrates working experience in defect management process and tool

  • Project Metrics: Awareness of the basic project metrics (e.g. effort defect)

  • Requirement Gathering and Analysis: Demonstrates basic knowledge of requirements (functional).

  • Aware of the requirements analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard etc.) techniques (business analysis process mapping etc.) and requirements management tools

  • Solution Structuring: Demonstrates basic knowledge of UST service offering and products in the domain of operation (Business & Technology)

  • Knowledge Management Tools & Techniques: A basic knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as workshops classroom training self-study application walkthrough and reverse KT)

  • Technical Standards Documentation & Templates: Fundamental knowledge of various document templates and standards (such as business blueprint design documents and test specifications

  • Previous support experience with an emphasis on providing excellent service
    
  
  
  Additional Comments:

  • Is a registered ultrasound sonographer. • Will contribute to the system-level test activities of ultrasound platforms and products. • Will be expected to perform structured testing, generate defect findings, and participate in clinical product validation assessments. • Must be an eager and fast learner that is capable of accepting and dealing with dynamic program changes, including schedule changes. • Must be flexible and adaptable in satisfying the needs of assigned programs. • Must be able to read and follow test instructions, and have some degree of technical comprehension. • Must be able to analyze test results and make subsequent recommendations. To succeed in this role, you should have the following skills and experience Minimum Requirements: • Bachelor’s degree, or equivalent, preferred. • ARDMS credentialed. • Demonstrated ability to interact effectively and collaboratively within a team setting. • Must be goal-oriented and proactive in problem solving. • Strong written and verbal communication skills. • Good computer skills, including proficiency in MS Windows and MS Office. • At least three (3) years’ of clinical ultrasound sonography experience, including in advanced clinical areas such as CV, GI, WHC, VASC, or POC. • Prefer candidate to be registered and in good standing with respective credentialing body/bodies for candidate’s modality/modalities of expertise. • Strong technical understanding of modality technologies, clinical applications, and workflows. • Product experience preferred. • Related experience in the medical device industry is desirable. • Knowledge of an FDA-regulated development environment is highly desirable.