What are the responsibilities and job description for the Lead Culinary Call Center Representative position at UW Health?
W ork Schedule :
This is a full time, 1.0 FTE position. Shifts will be scheduled 5:00 AM to 1:30 PM, 5 days per week. Every other weekend is required. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Join the #1 hospital in Wisconsin! As a Lead Culinary Call Center Representative, you’ll play a strong role in Culinary Services by overseeing patient meal orders in the call center. Excellent attention to detail and communication skills are a must! If you enjoy problem solving and decision making, this is the role for you. Use your customer service skills and knowledge of clinical diets and allergens in this position.
We are seeking a Lead Culinary Call Center Representative to:
- Provide a high level of customer service by processing patient’s meal requests in compliance with the physicians’ diet orders, nutrition needs as assessed by the registered dietitian-nutritionists, food allergies and department’s room service program.
- Share your knowledge of clinical diets and allergens, you’ll learn 40 modified diets, enteral tube feeding products and oral nutrition supplements.
- Observe workflows, investigate process improvements and make recommendations to management.
Education :
Minimum – High School Diploma or equivalent
Preferred – Bachelor’s Degree
Work Experience :
Minimum – Two (2) years of experience in an Administrative Support or related position
Preferred - Two (2) years of experience in a call center and/or background in nutrition
Licenses and Certifications :
Preferred - ServSafe
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives, and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and many others .
UW Hospital and Clinics benefits
