| Req #: | 224276 | | Department: | UW MEDICINE IT SERVICES | | Appointing Department Web Address: | http://uwmits_hires.uwmedicine.org/ | | Job Location: | Remote/Hybrid, Seattle - Other | | Job Location Detail: | Primary work location is at the Boeing Field Building on 6505 Perimeter Road South of downtown Seattle | | Posting Date: | 08/17/2023 | | Closing Info: | Open Until Filled | | Salary: | $8,925 - $10,880 per month | | Other Compensation: | | | Shift: | First Shift | | Benefits: | As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. |
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Fred Hutchinson Cancer Research.
Airlift Northwest has an outstanding opportunity for an Applications Analyst 4!
We are looking for an experienced Applications Analyst with a clinical background and/or understands nursing workflows.
Airlift Northwest is the premier air ambulance service in the Pacific Northwest and Southeast Alaska with multistate operations including Wyoming, Montana, Idaho, and Alaska. Airlift has ten locations throughout Washington and Alaska. It is a not-for-profit entity of UW Medicine and its employees supporting the mission of the University of Washington and UW Medicine.
In collaboration with Airlift Northwest (ALNW) and UW Medicine IT Services (‘ITS’), under the guidance of the ALNW Technology Manager, the primary focus of the ALNW Application Analyst IV position is to provide a service oriented, cross-functional, knowledgeable point of technical leadership for ALNW’s suite of applications. The incumbent will take a holistic look at the entire portfolio of applications and their downstream impacts to field/business operations.
There are significant influences that may not be recognized/understood but have a huge impact to staff in the field. This position will assist and build workflows, configurations, and integrations including integration of ALNW data with UW Medicine, ITS data warehouse, DAWG. They will oversee ALNW’s entire application portfolio including its enterprise SharePoint site.
ALNW’s Applications in scope include but are not limited to:
• Flight Vector Computer Aided Dispatch system used by the communication center for aircraft dispatch, tracking, and communication, including the video recording system OpenEye
• EmsCharts, our prehospital electronic medical record
• RescueNet, our billing and revenue cycle applications suite
• ANLW’s Enterprise SharePoint site
• Variety of tangential application components that are also critical to operations.
Primary areas of responsibility include, but are not limited to:
• Analyze customer business and technical requirements and issues, recommending solutions.
• Design, build, test, and implement enhancements to meet functional requirements.
• Provide production support and ongoing system troubleshooting, maintenance, monitoring, and training.
• Manage application related work, projects, processes, and documentation to support customer needs.
• Manage internal/external resources to complete the identified application work.
• Conduct application administration responsibilities for ALNW’s suite of applications, including upgrades, daily operational application maintenance, interface/integration activities, ensuring maximum uptime for all applications.
• Serve as primary escalation point for application portfolio related issues.
• Represent ALNW with respect to the application portfolio space to UW Medicine leadership and the greater UW community.
RESPONSIBILITIES
Customer Relationships and Requirements (20%)
• Responsible for ensuring service requests are completed in a timely manner and to the satisfaction of the customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
• Create and maintain a strong, positive, service-oriented relationship with internal and external customers, including meeting Service Level Agreements.
• Translate business requirements into functional requirements in the definition of application interface components, application configurations, and processes.
• Lead and support users during implementation of new or changed functionality.
• Act as primary interdepartmental application related communications liaison.
Application Design, Build and Implementation (25%)
• Identify improvement opportunities through analysis.
• Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making.
• Leverage best practices and documentation provided by the vendor
• Perform impact analysis, understand upstream and downstream impacts of changes, provide feedback on customer change requests, draw conclusions, and recommend resolution.
• Thoroughly document and understand customer operations, processes and patient interactions, and the applications supporting these processes.
Documentation and Reporting (20%)
• Design new workflows or application features to support data collection.
• Document current and proposed data flows within your primary application, between applications, and other systems and interfaces.
• Partner with business stakeholders and ITS to develop technical architecture strategy to support organizational reporting initiatives.
• Maintain Airlift application knowledge base (wiki); update process and support documentation with each system change.
• Document incidents, problems, and system changes in accordance with ALNW’s change control procedures.
Proactive System Monitoring, Troubleshooting, and Maintenance (25%)
• Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements. Work with user groups to provide diagnostic assistance, resolution to questions and problem direction.
• Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
• Provide proactive status updates to management, customers, and stakeholders.
• Conduct Application Administrator activities.
• Provide escalated user support for Airlift’s applications.
Application Testing (5%)
• Develop test scripts, conduct unit and integration testing of all changes associated with assigned application tasks.
• Execute functional and integrated test scripts, tracking defects and status.
• Lead and be accountable for testing phases ensuring thorough testing.
Other Duties (5%)
• Manage external application vendor relationships and agreements, including acting as primary contact for daily operations, evaluating possible vendor solutions and systems products, and managing and coordinating system or application upgrades.
• Maintain training system.
• Provide oversight to vendor resources assigned to production work, including planned and unplanned outages, project work, and issue resolution.
REQUIREMENTS
• Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field.
• 6 years recent healthcare or IT experience, including:
o Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs.
o 5 years experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
o Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.
o Experience with O365 SharePoint tools, including Power Automate
DESIRED
• Previous experience in and knowledge of academic healthcare systems and/or operational environments.
• Advanced degree. (e.g., Master’s, PhD, etc.)
• An understanding of departmental/clinical operations, workflow, policies, and procedures.
• Experience with operational workflow design of clinical software.
CONDITIONS OF EMPLOYMENT
• This is a deadline-driven work environment.
• The work is performed during the department’s core business hours; either by telecommuting or in an office environment, based on the business requirements and manager approval. Off-hours and weekends may be needed to resolve problems and respond to emergencies.
• Is expected to meet in-person as needed.
• Must coordinate programs and projects without direct supervisory authority.
• Must work within the constraints of multiple technical environments.#monster | | REQUIREMENTS: | | See above. | Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. | |
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